Support Coordinator

About Us: First Class Support provides specialist support services to disabled students across schools, colleges, and higher education institutions throughout the UK. As a non-medical help provider, we primarily assist Higher Education students through the Disabled Students Allowance.
Our team of support specialists offers a wide range of services, including private tuition, note-taking, one-on-one study skills support, practical assistance, mobility training, mental health mentoring, autism support, and BSL interpretation.
What sets us apart is our commitment to extending our services beyond academic settings into the workplace. We offer personal and employment support packages, which include strategy coaching, technology training, and disability awareness training.
Position Overview: We are experiencing exciting growth and are seeking a dedicated Support Coordinator to join our team at our office located in Sutton Harbour, Plymouth.
This role will commence in January 2025.
Key Responsibilities: As a Support Coordinator, your main responsibility will be to deliver specialised non-medical support to disabled students and clients with diverse needs. You will use your coordination and engagement skills to:
* Source and assign support tutors to students.
* Ensure effective engagement between students and their tutors.
* Address and resolve any issues or queries promptly.
* Facilitate regular booking of support sessions.
Comfort with regular phone interactions and professional email correspondence is essential, as is the ability to thrive in a fast-paced environment.
Ideal Candidate Profile:
* Experience in coordination, engagement, and/or working with disabilities
* Ability to work well under pressure, with strong organisational skills to meet monthly targets.
* Excellent verbal and written communication skills.
* Strong relationship-building abilities with both staff and clients.
* Positive, enthusiastic attitude with motivation to do well.
* Flexibility in handling changes and new responsibilities.
* Good attention to detail.
Qualifications: While we welcome entry-level candidates, graduates will have an edge due to the role's academic focus.
Compensation:
* Starting salary: £25,400, with OTE reaching £26,000 plus additional uncapped bonuses.
Additional Information: Successful candidates will receive ongoing training, opportunities for professional development, invitations to quarterly team meetings, and potential for career advancement.
We are looking for passionate, driven, and compassionate individuals who are ready to make a meaningful impact within our company. Interviews will be conducted promptly for suitable candidates.
Office Location: Sutton Harbour (in-office work required, work from home is not an option).
Benefits:
* Paid Christmas Leave
* Company pension scheme
* 20 days of paid holiday (plus bank holidays), increasing with length of service up to 25 days
* Continued Professional Development (CPD) training
* Additional bonuses including christmas bonus
* Employee Wellbeing Programme and access to 6 counselling sessions per year
* Teambuilding / Social Events
* Employee Recognition Awards
* Annual "Work Anniversary" Celebration for every employee
Join us at First Class Support and help us empower disabled individuals to thrive!
Job Type: Full-time
Pay: From £25,400.00 per year
Additional pay:
* Bonus scheme
* Commission pay
Education: Bachelor's (preferred)
Work Location: In person - Work from home is NOT an option