The Operations Manager is a critical support role responsible for ensuring the smooth and efficient support of daily operations across HR, incubation services, IT, systems, compliance, legal, and supplier management. The ideal candidate will oversee internal staff onboarding and management processes while supporting external incubation services, ensuring legal and compliance standards, and streamlining systems and supplier operations.

Key Responsibilities

Human Resources (HR)

• Inbox Management: Handle queries in the HR inbox efficiently.
• Employee Onboarding: Oversee new hire onboarding, including issuing offer letters, contracts, and welcome packs; arranging IT equipment; gathering payroll/HR documents; and coordinating team induction and training.
• Leavers Administration: Manage termination letters, IT shutdowns, and system access removal.
• Probation Management: Schedule probation meetings, track end dates, and handle extension or termination letters.
• HR Records Maintenance: Keep personnel records up-to-date and compliant with data protection standards.
• Employee Benefits: Manage and renew employee benefits (eg, Aviva), ensuring optimal service providers.
• Payroll: Send monthly payroll details and check commission statements for consultants.
• Employee Relations: Provide support on complex matters like disciplinaries, performance issues, and formal communications.

Incubation Services

• Incubatee Onboarding: Handle contracts, onboarding documentation, and benefits setup for incubatees and clients.
• Client Support: Build strong relationships with incubation clients, offering advice on employment law, compliance, and tailored solutions.
• Territory Setup: Assist with the establishment of legal entities or local setups for SOLA in different regions, advising on regulatory, payroll, and visa compliance.
• Quarterly Reviews: Conduct regular check-ins with incubatees and maintain detailed records during probation.
• Payroll and Benefits Administration: Collaborate with payroll providers to manage incubatee payments and pension arrangements.

IT and Systems

• IT Management: Support IT needs for new starters, assist with resolving IT issues, and manage equipment returns.
• Systems Administration: Oversee CRM updates, troubleshoot system issues, and organize training sessions.

Sales and Legal Support

• Client Onboarding: Assist in creating client proposals, reviewing terms of business, and coordinating new client invoicing.
• Event Coordination: Organize company events such as team-building activities and holiday celebrations.
• Legal Oversight: Collaborate with legal advisors to maintain supplier contracts and ensure regulatory compliance.

Compliance

• Contract Management: Prepare contracts for client placements, ensure compliance with IR35 and other regulations, and onboard contractors to the Timesheet Portal.
• Contractor Care: Maintain relationships with contractors through regular check-ins and address any issues that arise.

Supplier Management

• Maintain supplier relationships to maximize service delivery and negotiate renewals/terminations as required.
• Oversee purchasing, manage agreements, and support sales requirements.

Key Skills and Qualifications

• Proven experience in HR and operations, preferably in the recruitment industry.
• Strong knowledge of HR practices, employment law, and compliance regulations (eg, IR35, AWR).
• Excellent organizational and multitasking skills, with attention to detail.
• Familiarity with IT systems and CRM management.
• Strong interpersonal and communication skills for employee and client interaction.
• Ability to adapt to a dynamic, fast-paced environment.

Why Join SOLA Group?

• Opportunity to work in a dynamic and innovative recruitment company.
• Be at the heart of driving operational excellence and supporting international growth.
• Work alongside a collaborative and supportive team.