IT Product Support - Windows, SQL, ITIL, ServiceNow/Zendesk

Fully remote position

The Company & role:
Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency.

As the Technical IT Product Support specialist, providing remote support, maintaining & monitoring solutions and supporting Live Applications, escalating/handing over to the internal DevOps and Development teams, if required.

Please Note: The role will be working a 6am to 6pm shift, operating on a "4 on, 4 off" basis, as the team provides 24/7, year-round coverage for their clients. Each working period consists of four shifts of 12 hours, followed by a break of four shifts.

*Applicants MUST HAVE 2-3+ years of supporting Web Applications (SaaS, bespoke development etc), it is not a Technical Infrastructure or Service Desk role*.

Technical skills & experience for the IT Product Support role:

• Minimum 3 years experience in supporting Web Applications, Linux &/or Windows, software. installation, troubleshooting, with the ability to analyse system logs.
• Strong, process-driven approach.
• Support on-premise, cloud and hybrid infrastructure environments.
• Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow.
• Networks knowledge.
• Familiarity/knowledge of DevOps and Agile methodologies.
• Experience of using SQL (Queries, Tables etc).
• Previous experience of working in ITIL environments (Qualifications are a bonus).

The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you in either Derby, Milton Keynes or London), with a base salary range of £30-£35K, depending on experience and a great benefits package including: 25 days holidays rising to 27 days per annum after 3 years, Pension plan, Private healthcare, Group Life Assurance, Income Protection cover, Free eye tests and flu vaccine vouchers for all staff, Cycle to Work scheme for bikes, Interest-free rail season ticket loan.

Please apply now for a comprehensive specification on the position: IT Product Support - Linux, Windows, SQL, ITIL, ServiceNow/Zendesk (fully remote role).