Job title: Desktop Engineer

Location: Stevenage, UK

Security Clearance: SC clearance required/must be able to attain a minimum level of UK security clearance.

About the role

As a Desktop Engineer, you will play a vital role in ensuring that our desktop computing environment remains secure, reliable, and optimised for performance. You will work collaboratively across our technical team to maintain and support desktop systems, enabling our workforce and partners to meet the growing demands of this national program.

What you'll be doing:

• Install, configure, and maintain desktop hardware and software to ensure high performance and a seamless user experience.
• Diagnose and resolve hardware, software, and network issues promptly to minimise downtime for end users.
• Apply security protocols, updates, and patches to protect desktop environments from unauthorised access.
• Partner with IT team members and key stakeholders to resolve desktop-related issues.
• Manage and prioritise support tickets within defined SLAs, keeping users and team members informed with timely updates.
• Utilise remote desktop support tools and ITSM software (eg, ServiceNow) to support distributed teams and resolve issues effectively from any location.

You will have the following experience:

• Hands-on experience in desktop support, with a focus on troubleshooting and resolving technical issues in complex environments.
• Preferred certifications include CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
• In-depth knowledge of desktop operating systems (Windows and macOS), common hardware components, and standard software applications.
• Skilled in configuring and maintaining desktop systems, including operating systems, hardware, and software applications.
• Knowledge of cybersecurity principles, with experience in applying security measures to safeguard desktop environments.
• Proficiency with remote desktop support tools and IT service management platforms like ServiceNow.

Mission

Akkodis, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.