Contract - ServiceNow Admin/Developer

Rate: Open

Location: Chicago, IL

Hybrid: 3 days onsite, 2 days remote

*We are unable to provide sponsorship for this role*

Qualifications

• Competency in MS Office Suite, Office 365, & Windows 10/11 operating systems.
• 2-6 years in support, administration, and low-code development working with ServiceNow ticketing system.
• Comfortable logging tickets live, choosing accurate cause codes and categories, multitasking, and working with Service Management SLAs.
• Excellent written and verbal communication skills.

Responsibilities

• Assist in configuring and supporting ServiceNow ITSM modules, including Incident Management, Change Management, Service Catalog, and Service Portal.
• Collaborate with the ServiceNow team to enhance ServiceNow applications, workflows, and forms, focusing on improved functionality and user experience.
• Gather and analyze user requirements, translating them into technical specifications.
• Work alongside product owners and various teams in requirements, backlog refinement, and user story breakdown.
• Facilitate the ServiceNow release management process, assessing and processing complex technical changes, identifying conflicts, and formulating risk mitigation plans.
• Execute weekly production releases to ensure smooth updates.
• Develop and maintain ServiceNow scripts, business rules, workflows, and configuration elements to support process automation and integration.
• Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
• Troubleshoot and resolve ServiceNow platform issues, providing timely support to end-users.