Senior Operational Readiness Coordinator

Salary: Open

Location: Chicago, IL

Hybrid: 3 days onsite, 2 days remote

*We are unable to provide sponsorship for this role*

Qualifications

• Bachelor's degree
• 7+ years of previous release, change and/or project management experience, (Solid understanding of project management principles preferred)
• 6+ years of experience and knowledge of change management principles, methodologies and tools.
• Strong analytical, problem solving and troubleshooting skills with the ability to exercise mature judgment
• Requires a broad knowledge of ServiceNow

Responsibilities

• Confirm documentation, monitors, runbooks, and NFRs are operationally sound.
• Review release gate acceptance criteria for movement of releases between stages
• Conduct impact analyses, assess change readiness and identify key stakeholders.
• Provide input, document requirements and support the design and delivery of training programs.
• Track and report issues
• Support change management at the organizational level
• Serve as an advocate for change management, communicating change management processes and procedures throughout the company and assisting teams with adoption