IT Service Management Administrator - 6 months - Chessington - Inside IR35

The IT Service Management Administrator will support project related activities for the ongoing WAN migration. This is a nationwide project to upgrade Legacy PSTN infrastructure with fibre connectivity across all sites. The project is expected to run until April 2025. IT Service Management are responsible for overseeing and facilitating a high volume of communication between internal stakeholders, 3rd party telecoms provider.

The Role

• Daily management of a shared mailbox, responding to internal and external parties covering the following topics:
• Store communication - contacting regional sales teams via email and/or store colleagues directly by phone to ensure certain prerequisites have been met and site visits of varying types are communicated.
• Internal/External Stakeholder Engagement
• Communicating with all levels of colleagues but mostly consisting of Sales, Property, FM, IT teams and senior managers.
• Frequent contact with telecoms provider

Your profile

• Appreciation and basic understanding of IT equipment and language
• A team player with a proactive approach
• Excellent communication skills, both written and verbal
• Consistent attention to detail
• Proficient in MS Office/Excel
• Ability to multi-task and manage own time well
• Takes responsibility and shows initiative
• Training

In-depth training will be provided from day 1. A short period of shadowing existing project resources is expected.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.