Our client are a top tier consultancy looking for a User Researcher with active SC.

Key Responsibilities:

• Plan, design, and conduct user research activities, including contextual interviews, usability testing, and surveys, to gather insights on user needs and behaviors.
• Analyse and synthesize qualitative and quantitative data to create actionable insights and recommendations.
• Collaborate closely with multidisciplinary teams, including UX designers, developers, product managers, and stakeholders, to inform design and development decisions.
• Communicate research findings through presentations, reports, and visuals to ensure a shared understanding of user needs.
• Champion user-centered design practices and ensure alignment with GDS standards.
• Identify user pain points and opportunities for service improvement.
• Manage and prioritize multiple research activities within an Agile delivery framework.
• Ensure compliance with ethical research practices and data protection standards.

Required Skills and Experience:

• Proven experience as a User Researcher, ideally within the public sector or GDS-aligned projects.
• Active SC (Security Clearance) is essential for this role.
• Strong knowledge of user-centered design principles and practices.
• Experience in planning, conducting, and analysing a variety of user research methods.
• Ability to effectively communicate research findings to both technical and non-technical audiences.
• Familiarity with Agile methodologies and collaborative working practices.
• Proficiency in creating personas, user journey maps, and other research artifacts.
• Strong problem-solving skills with a focus on delivering actionable insights.
• Excellent stakeholder engagement and management skills.