Contract Service Manager - Inside IR35 - Leeds 2 days per week - £425 per day

RecOps is recruiting for a Contract Service Manager for a leading client. A minimum of 3 years in Service Management and a minimum of 5 years of overall experience. This is a 4-month contract Inside IR35 with a likely extension and is paying £425 per day. The role will be hybrid, with travel to Leeds twice per week.

Required Technical Skills;-

• Demonstrable experience within Incident/Request Management Practice required with end-to-end management of incidents and service requests.
• Proficient use of ticketing toolsets including ServiceNow for effective Incident and Request queue management.
• Experience of working in a fast-paced ITIL aligned environment and demonstrate a passion for Customer Service and Continual Improvement.
• Good understanding of core ITIL Service Management practices within an Enterprise environment - ITIL Foundation level certification is highly desirable.
• The candidate must have experience of differing support models and be able to appraise these against defined SLAs, KPIs and OLAs
• Experience of working in a multi-provider or SIAM environment would be advantageous.
• Experience in Key Stakeholder management

Please apply now for immediate consideration.