We are seeking an experienced Customer Success Specialist to be responsible for dealing with incoming customer inquiries related to contractual, product and other matters as well as escalations.

Key Responsibilities include:

• Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities.
• Assist customers and local teams with billing queries and related activities.
• Assist customers and local teams with contractual amendments and related activities.
• Actively look for growth, referral, and expansion sales opportunities.
• Actively cooperate with related stakeholders and teams across the globe.
• Forecast, execute and meet key performance metrics including but not limited to customer retention rate, customer satisfaction, net recurring revenue growth, time to resolution.
• Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.
• Proactively manage renewals pipeline identifying and addressing potential risks.

Ideal Candidate will have:

• An experience of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base
• Experience dealing with billing and contractual matters in B2B environment
• Fluent written and verbal communication in English and Dutch are required
• Previous experience working with SAP, Salesforce and Gainsight are an advantage
• Excellent time management, organizational and prioritization skills

To arrange an initial interview please apply today.