Key Responsibilities:

Provide application configuration and maintenance on ERP (Oracle eBusiness Suite)

Delivering support to business users by investigating and resolving application errors, data discrepancies and queries and escalating to Oracle where required.

Working with other team members and company departments to ensure the integrity of the system is maintained by liaising with appropriate vendors, users and the IT Team.

Receive, and prioritize requests for support using the IT ticketing system, provide 2nd and 3rd line support for Oracle eBusiness Suite and associated applications.

Progress changes and enhancements following change management principles through the development cycle, including execution and documentation of testing, documentation of procedures and user support.

Monitor applications, record problems and identify performance trends. Where appropriate, take corrective action to improve performance and to avoid problems arising.

Support the Business Transformation team in the implementation of new business application software or new releases of existing business software.

Participate in project meetings by providing expertise and guidance in selecting appropriate solutions. Provide progress and raise issues to be resolved, and report progress on a regular basis

Perform ad hoc duties as required