Role: SC Cleared - IT Support Tech Bar Engineer

Duration: 3 months +Ext

Location: Central London (Onsite 5 days pw)

Rate: £300 per day (Inside IR35)

We are currently partnering with a prestigious government organisation to deliver a tech bar support function based in Central London (full time, 5 days per week)

Role description

The role is part of a team which delivers modern and flexible digital and technology services that are cost efficient whilst maintaining high quality services to users across the client and Partner organisations. The Support Analyst provides support and handling resulting incidents or Service Requests, using the incident management and request fulfilment processes

Key Tasks and deliverables

• Imaging Desktop & Laptops Computer
• Installing Operating Systems on Servers
• Asset Tagging and recording/scanning
• You must have good basic Hardware, Windows, Desktop, Laptop, RAM, imaging machines (SCCM, Ghost, MDT) skills and have excellent communication skills, be professional and show enthusiasm.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Through Active Directory, create user accounts, reset passwords
• Knowledge of Smartphones IOS & Android
• Excellent in-depth knowledge of Windows 8.1 & IOS operating systems (mixed estate to support)
• Experience of working in a Service Desk environment
• Troubleshooting technical issues over the phone and in person
• Being an Effective Communicator
• Experience of using and supporting the following technologies: Google Workspace, Networking (Wi-Fi, DHCP, DNS, etc), Active Directory, SCCM, JAMF, MS Windows/MacOS, iOS/Android, Freshservice ITSM, BeyondTrust, WorkspaceOne.

If you are available and interested in this opportunity, please apply for further information.

Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.