ICT Support Engineer (German Speaking)

Helvetica Partners Sarl

Posted on Nov 15, 2024 by Helvetica Partners Sarl
Thurgau, Switzerland
IT
Immediate Start
Annual Salary
Full-Time

We are currently looking on behalf of one of our important clients for a ICT Support Engineer (German Speaking). This role is permanent position based in Thurgau Canton & comes with good home office allowance.

Your Role:

  • Provide efficient & effective ICT Support, predominantly to internal customers.
  • Partake in user support, problem identification & diagnosis, troubleshooting & resolution, ticket management & communication with the end user.
  • Capture & analyze reported issues to identify root cause & develop solutions.
  • Perform troubleshooting procedures to efficiently resolve IT issues & ensure business processes & value streams run smoothly.
  • Manage help desk tickets using agile methodologies, including rapid response to requests, prioritization based on urgency & continuous optimization of processes.
  • Actively communicate with users to update the status of their reported issues & explain solutions.
  • Contribute to the ongoing development of the area/team by sharing knowledge & contributing new ideas.
  • Assume specific tasks & responsibilities to improve ICT services & products.

Your Skills & Experience:

  • At least 3 years of professional experience in as an ICT Support Engineer specialist.
  • Strong expertise in Analyzing & Troubleshooting Hardware issues & Application Software.
  • Experienced in handling modern technologies such as M365, Windows/Linux Operating Systems, Directory Services, Mobile Devices, IAM & SaaS.
  • Some knowledge of Network Technology & Security.
  • Experienced in Agile Methodologies.
  • Any experience in Client/Systems Engineering is considered advantageous.

Your Profile:

  • Completed Training or Studies in Computer Science or similar.
  • Enthusiastic to continuously learn, further develop & share knowledge.
  • Open, communicative, organized, structured & forward-thinking.
  • Fluent in English (spoken & written) & proficient German language skills to at least B2 level are mandatory requirements.

Reference: 2851031697

https://jobs.careeraddict.com/post/97102046

This Job Vacancy has Expired!

Helvetica Partners Sarl

ICT Support Engineer (German Speaking)

Helvetica Partners Sarl

Posted on Nov 15, 2024 by Helvetica Partners Sarl

Thurgau, Switzerland
IT
Immediate Start
Annual Salary
Full-Time

We are currently looking on behalf of one of our important clients for a ICT Support Engineer (German Speaking). This role is permanent position based in Thurgau Canton & comes with good home office allowance.

Your Role:

  • Provide efficient & effective ICT Support, predominantly to internal customers.
  • Partake in user support, problem identification & diagnosis, troubleshooting & resolution, ticket management & communication with the end user.
  • Capture & analyze reported issues to identify root cause & develop solutions.
  • Perform troubleshooting procedures to efficiently resolve IT issues & ensure business processes & value streams run smoothly.
  • Manage help desk tickets using agile methodologies, including rapid response to requests, prioritization based on urgency & continuous optimization of processes.
  • Actively communicate with users to update the status of their reported issues & explain solutions.
  • Contribute to the ongoing development of the area/team by sharing knowledge & contributing new ideas.
  • Assume specific tasks & responsibilities to improve ICT services & products.

Your Skills & Experience:

  • At least 3 years of professional experience in as an ICT Support Engineer specialist.
  • Strong expertise in Analyzing & Troubleshooting Hardware issues & Application Software.
  • Experienced in handling modern technologies such as M365, Windows/Linux Operating Systems, Directory Services, Mobile Devices, IAM & SaaS.
  • Some knowledge of Network Technology & Security.
  • Experienced in Agile Methodologies.
  • Any experience in Client/Systems Engineering is considered advantageous.

Your Profile:

  • Completed Training or Studies in Computer Science or similar.
  • Enthusiastic to continuously learn, further develop & share knowledge.
  • Open, communicative, organized, structured & forward-thinking.
  • Fluent in English (spoken & written) & proficient German language skills to at least B2 level are mandatory requirements.

Reference: 2851031697

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