Our client is one of biggest financial services in North America. They are looking for EU Trading operation support Analyst to join the teams in London. Permanent, 4 days in office.

Salary is up to £80k or match your expectation + 10-20% bonus and benefits.

Responsibilities:

• Troubleshoot complex order routing questions and issues

• Process service requests for new installations

• Diagnose and resolve technical issues

• Recognize areas of improvement in the support cycle

• Provide feedback on levels of client satisfaction and recommendations to improve products and procedures

• Act as Lead Client Services members

• Maintain external relationships with counterparts at brokers, vendors, and clearing firm

• Analyze and respond to client technical inquiries on FIX integration and when necessary, production incidents

• Contribute to and review technical specifications relating to the FIX technologies, including documents used by customers for purposes of integration and testing

• Contribute to and review technical specifications relating to the FIX, including documents used by customers for purposes of integration and testing

• Perform and maintain automated functional and regression testing on all internally-developed applications to certify them for production implementation

• Review business and functional requirements in order to produce a change-management and test strategy

• Report and manage software issues and test activities throughout the software development life cycle

Qualifications

• Bachelor's Degree in Business, Finance, or Computer Science preferred

• Prior experience in trading or trade support environment a must

• Knowledge of financial markets and technology a must

• Ability to work under pressure in a fast-paced environment

• Strong computer skills and excellent organizational skills

• 3-5 years' experience and demonstrated mastery in FIX protocol

• Must be knowledgeable with Windows & Linux OS platforms, command line, a must

• Knowledge of SQL a plus

• Candidate must have outstanding verbal and written communication skills, and demonstrate command in prioritization and reporting project status

• Self-motivated, able to work and excel autonomously on job responsibilities

• Desire to define and execute new, repeatable business processes