Desktop Applications Engineer

Picture More Ltd

Posted on Nov 14, 2024 by Picture More Ltd
London, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

Desktop Applications Engineer
London
(Aldgate/Liverpool Street)
(Will discuss salary over phone call) - Market Rate
9:30am - 5:30pm, Mon-Fri

About the Role

Join a leading global law firm as an experienced Applications Engineer/Packager, you will manage and support core productivity applications, including Microsoft Office and Litera Desktop, within a dynamic legal environment. This role involves complex troubleshooting, developing training materials for frontline support, and automating software deployments.

Key Responsibilities

- Provides expert-level support for applications and document issues, often engaging directly with users for advanced troubleshooting.
- Develops documentation, training, and communication resources aimed at enhancing "first-call" resolution for support teams.
- Conducts initial product testing and designs test scripts for the dedicated QA team.
- Utilizes Scripting and automation tools (PowerShell, SCCM) to deploy software at scale, gather system data, and resolve issues.
- Engages with business stakeholders to understand challenges and advocates for user needs with vendors.
- Conducts research on best practices and monitors legal industry application trends.

Qualifications
- Demonstrated experience in Windows desktop engineering within enterprise environments, with expertise in SCCM and PowerShell.

Skills:
Proficiency with Microsoft Office, Adobe Acrobat, and document processing tools.
Familiarity with software packaging using InstallShield/AutoIt.
Strong knowledge of Windows 10/11 management.

Availability: Willingness to provide 24x7 on-call support on a rotating basis, with the ability to access systems within 1 hour when needed.

Qualified candidates are encouraged to apply to join this global law firm and make an impact through innovative IT solutions in the legal sector!


Reference: 2850157256

https://jobs.careeraddict.com/post/97069847

This Job Vacancy has Expired!

Picture More Ltd

Desktop Applications Engineer

Picture More Ltd

Posted on Nov 14, 2024 by Picture More Ltd

London, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

Desktop Applications Engineer
London
(Aldgate/Liverpool Street)
(Will discuss salary over phone call) - Market Rate
9:30am - 5:30pm, Mon-Fri

About the Role

Join a leading global law firm as an experienced Applications Engineer/Packager, you will manage and support core productivity applications, including Microsoft Office and Litera Desktop, within a dynamic legal environment. This role involves complex troubleshooting, developing training materials for frontline support, and automating software deployments.

Key Responsibilities

- Provides expert-level support for applications and document issues, often engaging directly with users for advanced troubleshooting.
- Develops documentation, training, and communication resources aimed at enhancing "first-call" resolution for support teams.
- Conducts initial product testing and designs test scripts for the dedicated QA team.
- Utilizes Scripting and automation tools (PowerShell, SCCM) to deploy software at scale, gather system data, and resolve issues.
- Engages with business stakeholders to understand challenges and advocates for user needs with vendors.
- Conducts research on best practices and monitors legal industry application trends.

Qualifications
- Demonstrated experience in Windows desktop engineering within enterprise environments, with expertise in SCCM and PowerShell.

Skills:
Proficiency with Microsoft Office, Adobe Acrobat, and document processing tools.
Familiarity with software packaging using InstallShield/AutoIt.
Strong knowledge of Windows 10/11 management.

Availability: Willingness to provide 24x7 on-call support on a rotating basis, with the ability to access systems within 1 hour when needed.

Qualified candidates are encouraged to apply to join this global law firm and make an impact through innovative IT solutions in the legal sector!

Reference: 2850157256

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