*Hybrid, 3 days onsite, 2 days remote*

*We are unable to sponsor as this is a permanent Full time role*

A prestigious company is looking for an Operational Readiness Coordinator. This company is looking for a candidate who has 7+ years of release/change management and project management experience. This coordinator will need broad knowledge of ServiceNow and able to confirm documentation, monitors, runbooks, and NFRs are operationally sound.

Responsibilities:

• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support the delivery and management of communications.
• Confirm documentation, monitors, runbooks, and NFRs are operationally sound.
• Review release gate acceptance criteria for movement of releases between stages
• Conduct impact analyses, assess change readiness and identify key stakeholders.
• Provide input, document requirements and support the design and delivery of training programs.
• Track and report issues
• Support change management at the organizational level
• Serve as an advocate for change management, communicating change management processes and procedures throughout the company and assisting teams with adoption
• Continually work towards making improvements in the change process
• Stay current on trends and regulations to ensure effectiveness and compliance

Qualifications:

• Bachelor of Science in Computer Science or a related discipline or an equivalent combination of education and work experience.
• Eight or more years of experience in change management.
• 7+ years of previous release, change and/or project management experience, (Solid understanding of project management principles preferred)
• Experience and knowledge of change management principles, methodologies and tools.
• Experience with Microsoft Office desktop tools (Word, Excel, PowerPoint).
• Requires a broad knowledge of ServiceNow