*This is a 6+ month contract role, there is no sponsorship, and no 3rd party candidates will be considered*

Prestigious Enterprise Company is currently seeking a ServiceNow Administrator. Candidate will be responsible for the overall management, administration, and maintenance of the ServiceNow platform, and all instances included.

Responsibilities:

• Assist in configuring and supporting ServiceNow ITSM modules, including Incident Management, Change Management, Service Catalog, and Service Portal.
• Collaborate with the ServiceNow team to enhance ServiceNow applications, workflows, and forms, focusing on improved functionality and user experience.
• Gather and analyze user requirements, translating them into technical specifications.
• Work alongside product owners and various teams in requirements, backlog refinement, and user story breakdown.p
• Facilitate the ServiceNow release management process, assessing and processing complex technical changes, identifying conflicts, and formulating risk mitigation plans.
• Execute weekly production releases to ensure smooth updates.
• Develop and maintain ServiceNow scripts, business rules, workflows, and configuration elements to support process automation and integration.
• Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
• Troubleshoot and resolve ServiceNow platform issues, providing timely support to end-users.
• Collaborate with cross-functional teams, including IT support, infrastructure, and security, to ensure seamless integration and operation of ServiceNow with other systems.
• Stay updated on ServiceNow's best practices, new features, and industry trends to recommend innovative solutions.
• Contribute to documentation of technical designs, development processes, and user guides to facilitate knowledge sharing and training.
• Uphold the confidentiality, integrity, and availability of company data while adhering to IT security policies.

Qualifications:

• Competency in MS Office Suite, Office 365, & Windows 10/11 operating systems.
• 2+ years in support, administration, and low-code development working with ServiceNow ticketing system are required.
• Willingness to learn continuously evolving company & industry-specific applications, technology, and terminology.
• Comfortable logging tickets live, choosing accurate cause codes and categories, multitasking, and working with Service Management SLAs.
• Excellent written and verbal communication skills are required.
• Strong organizational & time management skills with good attention to detail.
• Proven advanced analytical & problem-solving skills.
• 5 or more years working in Service Management for a medium to large organization.