IT Client Relationship Manager

Up to £65k (depending on experience)

Hybrid working (3 days in the office)

I am representing a leading specialist IT MSP who are looking for a skilled Client Relationship Manager to manage and grow relationships with their existing clients. This role will involve understanding clients' business and technology needs, creating long-term partnerships, and managing accounts to ensure success.

Key Responsibilities:

• Understand clients' IT strategies and work with technical teams to develop solution-based roadmaps.
• Develop strategies to address client needs while identifying new opportunities for growth.
• Lead client presentations, demonstrate value-added solutions, and manage contract negotiations.
• Collaborate across departments to ensure excellent client service and handle escalations.
• Maintain client records and oversee regular client interactions and service reviews.
• Monitor industry trends and competitor activities to proactively suggest new services or upgrades.
• Ensure timely delivery of projects, managing client expectations and providing regular status updates.

Qualifications:

• 3+ years in account management or client development in a consultative, solutions-based environment.
• Strong understanding of technology infrastructure (Public Cloud, Microsoft 365, Cybersecurity, etc.).
• Project management experience, including cost management.
• Excellent communication skills, able to engage with technical and non-technical professionals, including VP and C-level executives.
• Financial sector experience with regulatory knowledge is a bonus.

Join their dynamic team and help deliver outstanding value to our clients, by applying for this position with your most up to date CV.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.