Service Desk Analyst
Service Desk Analyst, 1st line Support
Service Desk Analyst required by leading professional services company
Customer Service Experience via phone call and emails
Proven Experience of Incident Management Systems (ServiceNow)
Considerable experience in a 1st Line level IT support role
Excellent communication skills, both written and verbal.
A high level of task ownership towards completion, with the ability to prioritise based on urgency and impact.
Knowldege
- Internal and External Client facing Software
- O365 application suite
- Windows 10/11
- SharePoint (Client Portals)
Desirable
- Active Directory
- ITIL foundation
- Flexibility to adapt working patterns as per the needs of the business.
Hybrid Working.
Reference: 2848637180
Service Desk Analyst
Posted on Nov 11, 2024 by Bench IT Limited
Service Desk Analyst, 1st line Support
Service Desk Analyst required by leading professional services company
Customer Service Experience via phone call and emails
Proven Experience of Incident Management Systems (ServiceNow)
Considerable experience in a 1st Line level IT support role
Excellent communication skills, both written and verbal.
A high level of task ownership towards completion, with the ability to prioritise based on urgency and impact.
Knowldege
- Internal and External Client facing Software
- O365 application suite
- Windows 10/11
- SharePoint (Client Portals)
Desirable
- Active Directory
- ITIL foundation
- Flexibility to adapt working patterns as per the needs of the business.
Hybrid Working.
Reference: 2848637180
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