Desktop Applications Engineer
London
(Aldgate/Liverpool Street)
(Will discuss salary over phone call) - Market Rate
9:30am - 5:30pm, Mon-Fri

About the Role

Join a leading global law firm as an experienced Applications Engineer/Packager, you will manage and support core productivity applications, including Microsoft Office and Litera Desktop, within a dynamic legal environment. This role involves complex troubleshooting, developing training materials for frontline support, and automating software deployments.

Key Responsibilities

- Provides expert-level support for applications and document issues, often engaging directly with users for advanced troubleshooting.
- Develops documentation, training, and communication resources aimed at enhancing "first-call" resolution for support teams.
- Conducts initial product testing and designs test scripts for the dedicated QA team.
- Utilizes Scripting and automation tools (PowerShell, SCCM) to deploy software at scale, gather system data, and resolve issues.
- Engages with business stakeholders to understand challenges and advocates for user needs with vendors.
- Conducts research on best practices and monitors legal industry application trends.

Qualifications
- Demonstrated experience in Windows desktop engineering within enterprise environments, with expertise in SCCM and PowerShell.

Skills:
Proficiency with Microsoft Office, Adobe Acrobat, and document processing tools.
Familiarity with software packaging using InstallShield/AutoIt.
Strong knowledge of Windows 10/11 management.

Availability: Willingness to provide 24x7 on-call support on a rotating basis, with the ability to access systems within 1 hour when needed.

Qualified candidates are encouraged to apply to join this global law firm and make an impact through innovative IT solutions in the legal sector!