Support Technician - Onsite 5 days - Newcastle upon Tyne

Gibbs Consulting is looking for an accomplished Service Desk Support Technician to work onsite 5 days a week and provide reliable, efficient, and effective IT support with a focus on customers based in the EMENA (Europe, Middle East, and North Africa) Region.
* Provide customer support and perform service desk incident management.
* Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents.
* Actively use IT Service Management (ITSM) software and asset tracking applications.
* Provide troubleshooting services for desktops, laptops, printers, and software.
* Evaluate new software and hardware solutions. Install and test new software.
* Inventory all software and hardware, ensuring the inventory is updated at all times.
* Administer Microsoft Windows Network, including modifications to user rights and adding or deleting users.
* Provide Microsoft 365 administration and end-user support.
* Perform backup functions, monitor backups, and prepare backup tapes for off-site storage.
* Manage IT user documentation.
* Undertake training and development to maintain awareness of new and emerging technologies.
* Identify IT customer training requirements and liaise with HR to ensure the correct courses are made available. 5 days per week onsite required

Essential:
* Customer Focused: Dedicated to meeting the expectations and requirements of internal and external customers.
* Time Management: Uses time effectively and efficiently; concentrates efforts on more important priorities.
* Dealing with Ambiguity: Can effectively cope with change; isn't upset when things are up in the air; doesn't have to finish things before moving on.
* Action Oriented: Enjoys working hard; is action-oriented and full of energy for challenging tasks.
* Experience with IT Service Desk Support.
* Knowledge of Microsoft O365 and Desktop applications.
* Knowledge of Enterprise back-up software.
* Knowledge of Citrix environment.
* Experience working in a highly regulated environment.
* Knowledge of Microsoft SharePoint.

Click Apply now, to be considered for the Support Technician - Onsite 5 days role