IT Support Analyst

Business: SARIA’s UK operations have a market-leading presence in a wide range of sectors associated with the food chain. The Group’s companies manufacture quality products for use in human and animal foodstuffs, agriculture, aquaculture, and industrial applications. The company also produces biofuels and renewable energy and provides services for farming and the food industry. The company has a UK annual turnover approaching £280 million and employs around 1,000 people at 19 sites across the country.
The Position
As part of the ongoing development within our Information and Digital services organisation, supporting Saria Group operations across the UK, we are seeking to appoint a dynamic IT Support Analyst to join the team based in Doncaster. This is a full time, site based, permanent position, working 40 hours per week, 8.00am - 5.00pm Monday to Friday.
As an IT Support Analyst your duties and responsibilities will vary based on the Company’s requirements but will include:
* Providing a key supporting role, following direction and duties as designated by the Head of Information & Digital Services & Lead Analysts
* Diagnosing and resolving user problems and educating users on problem resolutions in a prompt, courteous and professional manner.
* Develop training guides, procedures, and videos for users.
* Infrastructure / Software Training.
* Administer user access and create new users.
* Ensure user requirements are met with consistently high quality of service.
* Ensure that each support issue and resolution is adequately documented and tracked from reporting to resolution, including any escalated issues.
* Handle a mix of 1st and 2nd line infrastructure and software support issues.
* Ensure maintenance of a support system, tracking performance and identifying trends, anomalies, and opportunities for improvement.
* Maintaining Networks and Infrastructure across SARIA Sites
* Producing clear, unambiguous, testable requirement specifications for users, enabling the lead analysts to develop suitable solutions.
* Assist in the modelling of the current and future states for the business using industry standard approaches and notation.
* Assist in the evaluation of the solutions against business objectives and system requirements.
* Mobile Device Maintenance.
The Person
You will ideally be qualified to degree Level In an I.T related subject and have already gained experience within a fast-moving, customer facing in-house IT support role.
To be successful in the role you will have ideally gained experience with
* Microsoft Dynamics/Business Central
* Advanced level proficiency with Microsoft suite/Operating systems and 365
* Networking skills
Together with
* Excellent organisational skills and interpersonal ability
* Teamwork
* Desire to learn and develop in both skillset and career.
* Being an initiative-taking and driven initiative-taker
Salary: Competitive Salary and Benefits package
* Please note that only shortlisted applicants will be contacted due to the high volume of CV’s being received