Business Support Business Analyst
Posted on Sep 27, 2019 by Pontoon
Essential Functions - Key Roles & Responsibilities
. Business Analysis/Support/Testing
o Perform user and system support across a global user base.
o Understanding business needs in regards to system upgrades/enhancements or conversions.
o Liaise with internal clients to understand their needs.
o Perform system testing. Document findings.
o Aid in training users so that they can perform user acceptance testing.
o Project participation where necessary.
o Complete data mapping/data conversion.
o Assist with report conversion efforts.
. Compliance, Risk and Control Management:
o Know and understand all elements of Firm and Business policies and procedures that are relevant to the roles' activities.
. Business Expertise
o Strong knowledge of PC desktop tools such as MS Access and Excel or equivalent and knowledge of SQL, or SSRS would be an advantage. Strong analytical, communication, organizational and time-management skills. Strong technical, data or product/business knowledge. The analyst will ideally have knowledge and experience of the financial services industry and financial products.
. Problem Solving
o The ability to understand requirements and issues and formulate solutions to address open items.
. Nature & Area of Impact
o Interactions with both internal and external partners - staff members, business partners, other third parties.
. Interaction/Interpersonal Skills
o Communicate effectively with clients and business partners. Interact with internal parties in a time sensitive and often pressurized environment. Ability to work independently while meeting team goals. Optimize client service delivery while complying with the Company's policies and preferred practices.