Application Support Engineer
Application Support Engineer
Salary: Up to £30k + Benefits
Location: Fully Remote
CPS Group is partnering with a leading global software company specialising in security management solutions to find an Application Support Engineer to join their expanding team!
This role is an ideal fit for someone seeking career growth within a well-established, fast-growing company. You'll gain hands-on experience and be part of a dynamic team. The ideal candidate will have strong communication skills, along with experience in troubleshooting, networking, Windows Server, and a solid foundation in 1st and 2nd line support.
Key Responsibilities:
> Provide remote first-line technical support and troubleshooting for reported issues.
> Offer both technical and user support, with a commitment to customer satisfaction.
> Troubleshoot network, server, and client-side issues.
> Support customers with system rollouts and updates.
> Participate in on-call rotations (1 week in 4), with additional pay for out-of-hours support calls.
Ideal Candidate:
> Strong background in software application support and a proactive approach to customer care.
> Solid understanding of IT networks and server systems.
> Comfortable with troubleshooting software support issues.
> Windows Server, Networking, Problem Solving, SSL/TLS
Contact: Zach Bennett - CPS Group
By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
Reference: 2842615638
Application Support Engineer
Posted on Oct 30, 2024 by CPS Group (UK) Ltd
Application Support Engineer
Salary: Up to £30k + Benefits
Location: Fully Remote
CPS Group is partnering with a leading global software company specialising in security management solutions to find an Application Support Engineer to join their expanding team!
This role is an ideal fit for someone seeking career growth within a well-established, fast-growing company. You'll gain hands-on experience and be part of a dynamic team. The ideal candidate will have strong communication skills, along with experience in troubleshooting, networking, Windows Server, and a solid foundation in 1st and 2nd line support.
Key Responsibilities:
> Provide remote first-line technical support and troubleshooting for reported issues.
> Offer both technical and user support, with a commitment to customer satisfaction.
> Troubleshoot network, server, and client-side issues.
> Support customers with system rollouts and updates.
> Participate in on-call rotations (1 week in 4), with additional pay for out-of-hours support calls.
Ideal Candidate:
> Strong background in software application support and a proactive approach to customer care.
> Solid understanding of IT networks and server systems.
> Comfortable with troubleshooting software support issues.
> Windows Server, Networking, Problem Solving, SSL/TLS
Contact: Zach Bennett - CPS Group
By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
Reference: 2842615638
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