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Professional Desktop Support Analyst (Infrastructure)

Posted on Sep 26, 2019 by NextLink Solutions

Basel, Switzerland
Immediate Start
Annual Salary

Nextlink are currently working with a market leading pharmaceutical organisation who are seeking a Desktop Support Analyst for their Basel offices.

General information:

- Start date: 16.10.2019
- Latest start date: 23.10.2019
- End date: 20.12.2019
- Extension: No extension planned
- Work location: Basel
- Workload: 100%
- Remote/Home Office: Not possible
- Travelling: Not required
- Team size: 10 people

Tasks & Responsibilities:

Performing training-/consultancy sessions for up to 20 end users
Working with the given Tickettool Service Now and company-owned Asset Management Tools
Progressing of Incident and Request Management Tickets according process
Progressing Asset Management Updates according process
Participation at IT Welcome Zone Shift
Experience with and understanding of other technology domains, methods, etc. and their interactions
Implementation and coordination of hardware, software, network component installations
Follow-up on hardware, software, network problems and initiation of corrective actions and escalation procedures
Participation in status meetings

Must Haves:

5-7 years of experience in an appropriately relevant area. Sound intermediate-level knowledge of relevant methodologies, technologies, languages, standards and processes
Advanced know how of the Google gSuite and Windows 10
Apple iOS knowhow, experience with Mobile Device Management
Experience as IT Trainer
ITIL Foundation (v2 or v3)
Customer friendliness and good communication and presentation skills in English and German
Open minded, flexible personality
Eager to learn & develop
Sophisticated appearance
Teamwork skills

Nice to Haves:

+++ French/Spanish

For more information, please apply online or send your CV (see below)

Reference: 762094405

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