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Professional Desktop Support Analyst (Infrastructure)

Posted on Sep 26, 2019 by Coopers Group GmbH

Basel, Switzerland
IT
Immediate Start
Annual Salary
Contract/Project

For our pharma client in the Basel area we are looking for a

Professional Desktop Support Analyst (Infrastructure)

Background:

The Basel User Services team which is located in Basel is looking for a Professional Desktop Support Analyst. We are looking for somebody who will install hardware, perform training's and support at the IT Welcome Zone.

Tasks & Responsibilities:

Performing training/consultancy sessions for up to 20 end users
Working with the given Tickettool Service Now and company-owned Asset Management Tools
Progressing of Incident and Request Management Tickets according process
Progressing Asset Management Updates according process
Participation at IT Welcome Zone Shift
Experience with and understanding of other technology domains, methods, etc. and their interactions
Implementation and coordination of hardware, software, network component installations
Follow-up on hardware, software, network problems and initiation of corrective actions and escalation procedures
Participation in status meetings

Must Haves:

5-7 years of experience in an appropriately relevant area.
Sound intermediate-level knowledge of relevant methodologies, technologies, languages, standards and processes
Advanced know how of the Google gSuite and Windows 10
Apple iOS knowhow, experience with Mobile Device Management
Experience as IT Trainer
ITIL Foundation (v2 or v3)
Customer friendliness and good communication and presentation skills in English and German
Open minded, flexible personality
Eager to learn & develop
Sophisticated appearance
Teamwork skills

Start date: 16.10.2019
End date: 20.12.2019
Location: Basel area

Reference: 762083519

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