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Professional Desktop Support Analyst (infrastructure)

Posted on Sep 26, 2019 by Harvey Nash IT Recruitment Switzerland

Basel, Switzerland
IT
Immediate Start
Annual Salary
Contract/Project

For our client in Basel we are looking for a Professional Desktop Support Analyst for a 2 month contract.

Description:

Background: The Basel User Services team which is located in Basel is looking for a Professional Desktop Support Analyst. We are looking for somebody who will install hardware, perform training's and support at the IT Welcome Zone.

General information:
- Start date: 16.10.2019
- Latest start date: 23.10.2019
- End date: 20.12.2019
- Extension: No extension planned
- Work location: Basel, Building 663
- Workload: 100%
- Remote/Home Office: Not possible
- Travelling: Not required
- Team size: 10 people
- Department: FPIS (Pharma Informatics, User Services)

Tasks & Responsibilities:
* Performing training-/consultancy sessions for up to 20 end users
* Working with the given Tickettool Service Now and company-owned Asset Management Tools
* Progressing of Incident and Request Management Tickets according process
* Progressing Asset Management Updates according process
* Participation at IT Welcome Zone Shift
* Experience with and understanding of other technology domains, methods, etc. and their interactions
* Implementation and coordination of hardware, software, network component installations
* Follow-up on hardware, software, network problems and initiation of corrective actions and escalation procedures
* Participation in status meetings

Must Haves:
* 5-7 years of experience in an appropriately relevant area. Sound intermediate-level knowledge of relevant methodologies, technologies, languages, standards and processes
* Advanced know how of the Google gSuite and Windows 10
* Apple iOS knowhow, experience with Mobile Device Management
* Experience as IT Trainer
* ITIL Foundation (v2 or v3)
* Customer friendliness and good communication and presentation skills in English and German
* Open minded, flexible personality
* Eager to learn & develop
* Sophisticated appearance
* Teamwork skills

Nice to Haves:
+++ French/Spanish

For more information please contact Barbara Tenerowicz:

(see below)

Reference: 762000857

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