This Job Vacancy has Expired!

Professional Desktop Support Analyst (infrastructure)

Posted on Sep 26, 2019 by Harvey Nash IT Recruitment Switzerland

Basel, Switzerland
Immediate Start
Annual Salary

For our client in Basel we are looking for a Professional Desktop Support Analyst for a 2 month contract.


Background: The Basel User Services team which is located in Basel is looking for a Professional Desktop Support Analyst. We are looking for somebody who will install hardware, perform training's and support at the IT Welcome Zone.

General information:
- Start date: 16.10.2019
- Latest start date: 23.10.2019
- End date: 20.12.2019
- Extension: No extension planned
- Work location: Basel, Building 663
- Workload: 100%
- Remote/Home Office: Not possible
- Travelling: Not required
- Team size: 10 people
- Department: FPIS (Pharma Informatics, User Services)

Tasks & Responsibilities:
* Performing training-/consultancy sessions for up to 20 end users
* Working with the given Tickettool Service Now and company-owned Asset Management Tools
* Progressing of Incident and Request Management Tickets according process
* Progressing Asset Management Updates according process
* Participation at IT Welcome Zone Shift
* Experience with and understanding of other technology domains, methods, etc. and their interactions
* Implementation and coordination of hardware, software, network component installations
* Follow-up on hardware, software, network problems and initiation of corrective actions and escalation procedures
* Participation in status meetings

Must Haves:
* 5-7 years of experience in an appropriately relevant area. Sound intermediate-level knowledge of relevant methodologies, technologies, languages, standards and processes
* Advanced know how of the Google gSuite and Windows 10
* Apple iOS knowhow, experience with Mobile Device Management
* Experience as IT Trainer
* ITIL Foundation (v2 or v3)
* Customer friendliness and good communication and presentation skills in English and German
* Open minded, flexible personality
* Eager to learn & develop
* Sophisticated appearance
* Teamwork skills

Nice to Haves:
+++ French/Spanish

For more information please contact Barbara Tenerowicz:

(see below)

Reference: 762000857

Set up alerts to get notified of new vacancies.