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ITSM Consultant

Posted on Sep 26, 2019 by Hi-Calibre International

Paris, France
Immediate Start
€53k - €65k Annual

ITSM Consultant
Permanent Consulting
Location: Paris
Start date: As soon as possible
Salary: €55,000 €65,000 basic, negotiable plus bonus

An exciting opportunity to join this fast-growth consulting practice. Key responsibility is to deliver ITIL & ITSM (service desk solutions) Consulting and Education services to IT professionals across all industry sectors, from mid market to major accounts in Banking, Insurance, Telecoms, Energy & Utilities.
You'll need to have a strong mix of client-facing skills (managing workshops and presentations), passion for problem-solving and full life cycle implementation. Specific technology ITSM experience with regards to the deliverables in a good level of consulting would be advantageous. You will cover Paris & be flexible to travel. If deployed at client site you should be geographically mobile and be prepared to work on-site anywhere in Paris or France.

Service Delivery may include
Delivery of specialised consulting services as assigned & create Project Roadmap to be agreed.
Delivery of ITSM & ITIL workshops & arrange portfolio of training courses.
Delivery of presentations for special events and conferences, and external vendor events.
Establishes and maintain solid project management skills.
Establishes and maintains solid presentation skills of IT processes, benefits & management of ITSM.
Strives to be viewed as part of the best consulting team in the country.
Establishes and maintains a high degree of knowledge related to Consultant's guidelines for all ITSM models, ensuring all activities are completed according to company rules and regulation standards.
Prepares and submits required reports, budgets and forms according to company policies and standards.
Influences others to buy into new ideas & processes.

Ideal Profile
Has in-depth knowledge of Service Management, ITIL, Incident Management, Business Process Management, BPM, PRINCE2 and frameworks such as COBIT, DevOps etc.
Strives to establish and maintain subject matter expertise .
Establishes and maintains in-depth knowledge of IT industry trends & ITIL needs.
Establishes and maintains in-depth knowledge of general management business trends and quality service principles; establishes and maintains in-depth knowledge of IT support tools and their overall effectiveness, Asset Management, Incident Management, Dashboards & Reporting etc.
Technical affinity and Interest in and understanding of Service Management technology & benefits of ITSM & Solutions.
ITSM expertise with LANDESK, ASTEA, ServiceNow, Micro Focus, Service Management Automation, SMAX, Service Desk Plus, Ivanti etc.
Build good and lasting relationships with clients at all levels in a business environment. Able to gain client trust and identify opportunities for adding further value to the client's business. You maintain a flexible attitude to working in a multi-disciplinary environment.
Helps to create loyal customers by being accurate, reliable, taking ownership, providing a high degree of specialised knowledge, and making sound recommendations and solutions.
Acts as front line ambassador, representing the Company at customer sites, and occasionally at in-house and public workshops, and conferences.
Contributes to a high level of customer service, satisfaction, and retention through representation and effectiveness of delivery.
Demonstrates an understanding of the Company's Code of Conduct and maintains a high level of professionalism in appearance and behaviour, acting as role model for others.
Establishes and maintains a very good understanding of customers' organisation structures, key IT issues and problems and is able to summarise and document these for the use of others.

This is a hybrid business & technical opportunity & the below would be advantageous
Links role and results in other areas of the business, demonstrating a solid understanding of contribution to the Company's bottom line success.
Makes recommendations for how to improve the overall effectiveness of Service Delivery with a view to maximise revenue and minimise costs.
Takes a proactive approach to making recommendations for improvements to the current line up of services.
Degree or equivalent - Fluent French & English presentation level.
ITIL V3 Expert.
Drive & Passion to shape the services of the Practice.

An exceptional career opportunity awaits you to join this exciting & innovative PS. Practice.

Reference: 762000850

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