Technical Support Analyst - SaaS/Cloud Support experience (fully remote)

Scott-Merrick LLP

Posted on Oct 16, 2024 by Scott-Merrick LLP
London, United Kingdom
IT
Immediate Start
£35k - £45k Annual
Full-Time - Remote

Technical Support Analyst - SaaS/Cloud Support experience (fully remote)

The Company & Opportunity:
Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems. This will be classed as working up to 2nd line, escalating/handing over to the internal DevOps and Development teams, if required.

Please Note:
You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns.

This is a fully remote, home-based role (may require occasional visits at client premises for site-based activities in an office nearest to you).

*Please only apply if you have strong Web Applications Support (SaaS/Cloud Apps, Bespoke software etc), as this is not a Service Sesk or Technical Infrastructure Support role*

Technical skills & experience for the Web Applications Support Analyst role:

  • MUST HAVE 5 years' experience in supporting Web Applications, Linux/Windows systems, software installation, troubleshooting, Bash Scripting, with the ability to analyse system logs.
  • Supporting Live Applications' Will be highly desirable.
  • Process-Driven approach/environments experience.
  • Support of on-premise, Cloud and Hybrid infrastructure environments.
  • Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow.
  • Familiarity with DevOps and Agile methodologies.
  • Experience of using SQL (Queries, Tables etc).
  • Previous experience of working in ITIL environments (Qualifications are a bonus).

The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £35-£45K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum

Please apply now for more information on the role: Technical Support Analyst - SaaS/Cloud Support experience (fully remote).


Reference: 2837804816

https://jobs.careeraddict.com/post/96188613

This Job Vacancy has Expired!

Scott-Merrick LLP

Technical Support Analyst - SaaS/Cloud Support experience (fully remote)

Scott-Merrick LLP

Posted on Oct 16, 2024 by Scott-Merrick LLP

London, United Kingdom
IT
Immediate Start
£35k - £45k Annual
Full-Time - Remote

Technical Support Analyst - SaaS/Cloud Support experience (fully remote)

The Company & Opportunity:
Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems. This will be classed as working up to 2nd line, escalating/handing over to the internal DevOps and Development teams, if required.

Please Note:
You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns.

This is a fully remote, home-based role (may require occasional visits at client premises for site-based activities in an office nearest to you).

*Please only apply if you have strong Web Applications Support (SaaS/Cloud Apps, Bespoke software etc), as this is not a Service Sesk or Technical Infrastructure Support role*

Technical skills & experience for the Web Applications Support Analyst role:

  • MUST HAVE 5 years' experience in supporting Web Applications, Linux/Windows systems, software installation, troubleshooting, Bash Scripting, with the ability to analyse system logs.
  • Supporting Live Applications' Will be highly desirable.
  • Process-Driven approach/environments experience.
  • Support of on-premise, Cloud and Hybrid infrastructure environments.
  • Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow.
  • Familiarity with DevOps and Agile methodologies.
  • Experience of using SQL (Queries, Tables etc).
  • Previous experience of working in ITIL environments (Qualifications are a bonus).

The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £35-£45K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum

Please apply now for more information on the role: Technical Support Analyst - SaaS/Cloud Support experience (fully remote).

Reference: 2837804816

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