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Office - Microsoft Exchange 2016/365 Support Engineer

Posted on Sep 26, 2019 by Base 3

Brussel, Belgium
IT
Immediate Start
Annual Salary
Contract/Project

Office - Microsoft Exchange 2016/365 Support Engineer

We are looking for a Microsoft Exchange 2016/Office 365 Engineer - Expert - with at least 3+ years' experience with Microsoft Azure/Exchange in a hybrid environment - to provide on-going support and assistance with the support and implementation of a hybrid Exchange/Outlook/Office 365 solution.

Role

  • Operate and maintain Production Microsoft Exchange Environment.
  • Carry out 2nd/3rd line support for all incidents/requests related to the platform.
  • Assist with administrative maintenance on the AZURE/O365 tenant services to ensure optimal service response times.
  • Work with various IT teams to support migration of purely on-premise systems to a hybrid on-premise/cloud architecture.
  • Ensure compliance with all IT controls.
  • Coach internals (technical) staff related to Exchange and other Office 365 components.
  • Create documentation in the form of procedures and SOPs (for all staff - from the technical support staff to the end-user) as an important part of knowledge transfer.

Profile

For this challenge we are looking for an experienced candidate (3 Years) who is a team player with excellent written and verbal communication; good customer service skills; excellent problem-solving skills, able to work autonomously and eager to learn.

Candidate will need planning, coordination and follow-up skills, as well as the ability to work collaboratively in an Agile environment.

Strong working, hands-on knowledge of Microsoft Exchange and Exchange On-line.

Additionally, knowledge of Lotus Notes/Domino administration and support will be useful to help enable migration and troubleshoot migration issues.

Operating Systems:

  • Windows server 2012/2016
  • Client OS (Windows 10)

Products/tooling:

  • Microsoft Exchange 2016 and previous;

High Availability and Disaster Recovery Configurations.
Mail Flow and Connectors.
Microsoft Edge Server.

  • Outlook client configuration 2016 and previous.
  • Microsoft Office 365.
  • Microsoft AZURE/O365 core elements, Active Directory, Federation Services.

Programming & Scripting Products:

  • Expert level skills in PowerShell and PowerCLI required. Knowledge in other Scripting languages

Other:

  • Lotus Domino/Notes 9.x on Windows (asset).
  • Service Now.
  • Salesforce Integration with Office 365.
  • SMTP, SSL/TLS.
  • DNS.
  • Language skills: English - French is an asset (Documentation to be written in English).
  • Experience of Binary Tree Migration tooling and their Coexistence Services are a plus.
  • Agile.

Essential Experience:

  • 3+ years' experience with Microsoft Exchange/Exchange On-line hybrid in a large environment.

Qualifications: Related Microsoft Certifications preferred.

Reference: 761822228

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