Responsibilities:

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our ~18,000 employees do the can’t be done, solving the most daunting challenges facing our customers. 

The Supervisor:

The TOC Supervisor may work various shifts and may be required to work weekends, holidays, and fill in on other shifts if needed.

The primary shift for this role will be Monday through Friday from 10:30 p.m. to 6:30 a.m.

Shift Supervisors direct other employees through their daily routines and interact with customers to make sure they have a satisfactory experience. Shift Supervisors act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. The Shift Supervisor manages the daily operations of the Traffic Operations Center Control Room. The Shift Supervisor resolves technical problems and personnel issues in a Traffic Operations Center environment. The Shift Supervisor uses expertise in customer service, supervision and technical knowledge gained from prior technical, computer and supervisory experience to resolve issues surrounding usage, training, and daily delivery of services to the customer, first responders, and the motoring public.

Duties Include:

Supervises shift operations of the TOC. Fills in for an operator when necessary

Assists the TOC staff in gathering and coordinating traffic information from multiple sources

Schedules personnel. Leads, coaches and guides operators to mitigate errors and identify training needs. Develops training and trains employees.

Coaches subordinates to minimize minor transgressions and documents repeated offenses

Ensures the quality of the information disseminated. Schedules ITS assets for upcoming construction projects, community events, and ongoing real-time incidents

Communicates directly with our customer (KYTC) to ensure mutual goals are reached and the customer is kept informed of activity critical to their mission

Programs the Highway Advisory Radio with daily construction reports and checks the operational status

Ensures appropriate notifications are made to media outlets and other stakeholders of on-going and planned events

Monitors the computer network and alerts the System Administrator and TOC Supervisor when anomalies occur

Monitors TRIMARC social media sites daily and updates as needed.

Oversees the orientation and training of newly employed TOC Operators and assists the TOC Supervisor as needed

Audits operator input to Trans Commander

Monitors project field asset status

Extends operation hours when necessary for major traffic incidents or severe weather

Keeps subcontract supervisors informed of mutual personnel issues and equipment problems

Tracks operator time

Maintains rapport with other TOC Supervisors to ensure smooth shift transition

Represents TRIMARC and / or Peraton at meetings with various stakeholders

Compiles technical documents and other documents with a high level of accuracy

Develops future TRIMARC leaders.

Performs other related duties. Assists TOC Manager as needed

Complete Tunnel Certification testing as well as facilitate and train on Tunnel Certification Testing

Oversees East End Tunnel Operations.

Qualifications:

Basic Qualifications:

High School diploma and minimum of 5 years experience. 

2 years of Supervision and coaching of operational staff

Excellent oral and written communication skills

A high degree of technical proficiency using computer hardware and software (Microsoft environment)

Good vision – must be able to read items on a computer screen and CCTV cameras

Good hearing – ability to hear two-way radio communication

Excellent interpersonal skills

Scheduling of personnel and resources.

Ability to multi-task

Excellent problem-solving ability

Self-motivated with the ability to work different shifts within a 24-hour work environment

Ability to work various shifts

Preferred Qualifications:

Experience dealing with public safety agencies

Benefits:

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

Peraton Overview:

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit to learn how we’re keeping people around the world safe and secure.

Target Salary Range:

$39,000 - $62,000. This represents the typical salary range for this position based on experience and other factors.