Overview:

Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”.  This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Work Location: This is a remote/work from home position.

Compensation: $16.00/hour

Paid Training Start Date: Monday, November 11, 2024

Training Hours: Monday thru Friday:  9am - 5:30pm EST

Hours of Operation (following training): Monday thru Friday: 7am - 8pm EST

*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

Work from home

Paid training

Team-oriented work environment

Growth opportunity

Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities:

In This Role, You Will:

Answer inbound calls regarding

Billing inquires

Disconnect/Reconnect

Payment Arrangements

Budget Billings

Make payments

Process trouble and outage orders

Move In/Out Service

Assist with My Account (Online Accts)

Qualifications:

Ideal Candidate Qualifications:

Must have great attendance

Computer Navigation skillsMust be able to type minimally 35-40 WPM

Great Communication skills

Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

Flexible as shifts vary from 7am-8pm EST (shifts will be assigned in last 2 weeks of class)

Open to working overtime –  in the event a major storm impacts our Service Territory we will be required to work long hours to include evenings and weekends

Adhere to a break and lunch schedules as assigned

Must be comfortable utilizing different systems/multiple screens

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

Broadband internet connection (No DSL, or Dial Up)

Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)

Speed Test Results: 25 mbps download, 20 mbps upload

Note:

*Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP

Pay Range:

USD $16.00 - USD $16.00 /Hr.