WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.:

Provide especially timely & knowledgeable service; and then some

Always find solutions to guests’ problems. Use the guest’s name when appropriate

Thank the guest and invite him or her back

Oversee scheduling, training, development, motivation and supervision of the security staff personnel

Assist sick or injured patrons and employees

Assist Games and Slots department in removing drop boxes

Report unsafe or hazardous conditions

Assist patrons and employees on directions and proper procedures

Check identification to ensure guests are over the age of 21 and constantly monitor and train Security Officers in the importance of the checking of all subjects who look under 30 years of age

This training will also include the awareness of the use of fraudulent iD’s

Perform fills, credits, exchanges and marker transfers procedures for departments as needed

Ensure that all proper procedures for Games Department are correctly implemented and maintained

Drive company vehicles to transport individuals to specified locations or to patrol company property

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises

Write accident/incident reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Obtains witness statements when necessary

Answer alarms and investigate disturbances

Circulate among visitors, patrons, or employees to preserve order and protect property

Monitor surveillance equipment and alarms

Security Lead Officers will respond to all emergencies on property and be able to if the need arises to evacuate patrons and employees

Security Lead Officers will participate in drills consisting of all emergencies each quarter

Must be able to physically stand for an 8 hour shift

Resolve guest complaints and ensures that all areas of guest service are adhered to

Respond to and handle all occupational injury reports and all incident reports report including vehicle incident reports on property assuring that L’Auberge Casino and Hotel maintains its procedures and liability issues

Security Lead Officers will respond to all emergencies on property

Officers will be trained and become proficient in how to respond to all emergencies including evacuation if the need arises

Officers will attend quarterly drills covering all of the above noted emergencies

Conduct training classes on various topics such as CPR, Fire Fighting and Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests and employees

BRING US YOUR BEST.:

Must be at least 21 years of age

Must be able to obtain and maintain an active Louisiana gaming license

Must obtain and maintain a current State Responsible Vendor Permit

Ability to work under pressure by maintaining composure when exposed to stress

Excellent writing skills

Knowledgeable in Microsoft Word & Excel

Demonstrated supervisor experience preferred

Basic knowledge of civil and criminal laws

Basic knowledge of customer service and security experience

These skills are typically acquired through a high school education or equivalent and two years customer service experience or through closely related experience, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position

STAY IN THE GAME. FOLLOW US.:

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

   

We're changing entertainment. Follow us.

Equal Opportunity Employer