Customer Service Executive
Customer Service Executive
Glasgow - 2 days onsite
Until end of March 2025
Inside IR35
The ideal candidate will act as first point of contact for the company's Commercial and Corporate customers across a range of channels including, voice, email, and secure messaging.
As a Customer Servicing Executive, you will support the attraction and retention of high value customers by fulfilling servicing requests. You will also support the company's internal colleagues and relationship teams, with technical servicing across transactional banking products and digital services.
Key Responsibilities:
- Experience of working with internal and external stakeholders, with an ability to fulfil requests in a timely manner, taking ownership to drive customer outcomes.
- Supporting bulk of support calls for new devices
- Technical support
- Phone email chatbot support
- Understanding of Commercial & Corporate clients including structure, ownership, and different entities (Limited Co, LLP, Charities, Sole Trader etc.)
- Knowledge of our Corporate Client's digital needs and understanding the importance of a digital first culture within the team.
- Ability to achieve KPIs aligned to delivering a customer experience second to none.
- Adheres to Risk and Control procedures, policies, and processes, including TCF compliance regulatory guidelines.
Skills:
- Customer Service skills essential
- Service Desk/Help Desk Analyst
- Banking background
- Strong communication skills
- Solid customer service experience
Please apply!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Reference: 2835327687
Customer Service Executive
Posted on Oct 10, 2024 by Lorien
Customer Service Executive
Glasgow - 2 days onsite
Until end of March 2025
Inside IR35
The ideal candidate will act as first point of contact for the company's Commercial and Corporate customers across a range of channels including, voice, email, and secure messaging.
As a Customer Servicing Executive, you will support the attraction and retention of high value customers by fulfilling servicing requests. You will also support the company's internal colleagues and relationship teams, with technical servicing across transactional banking products and digital services.
Key Responsibilities:
- Experience of working with internal and external stakeholders, with an ability to fulfil requests in a timely manner, taking ownership to drive customer outcomes.
- Supporting bulk of support calls for new devices
- Technical support
- Phone email chatbot support
- Understanding of Commercial & Corporate clients including structure, ownership, and different entities (Limited Co, LLP, Charities, Sole Trader etc.)
- Knowledge of our Corporate Client's digital needs and understanding the importance of a digital first culture within the team.
- Ability to achieve KPIs aligned to delivering a customer experience second to none.
- Adheres to Risk and Control procedures, policies, and processes, including TCF compliance regulatory guidelines.
Skills:
- Customer Service skills essential
- Service Desk/Help Desk Analyst
- Banking background
- Strong communication skills
- Solid customer service experience
Please apply!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Reference: 2835327687
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