We are looking for a passionate, motivated and resourceful individual to join our Overnight team. As a Overnight Lifestyle Manager you will be fulfilling leisure travel and lifestyle requests on behalf of our members, including complex itineraries for cruise, yacht charters and private tours covering several destinations world-wide as well as dining or entertainment requests. 

As part of the Overnight Team you will cover several schemes off hours. Your exceptional customer service skills, use of travel research tools and booking technology and overall passion for travel and entertainment will deliver superb member satisfaction, high levels of sales revenue and repeat usage of Ten for travel and other request types throughout the business. 

The role will require night and weekend shifts. 

You will be fully accountable for meeting and exceeding customer service targets as well as working within the team to meet department targets.  To attain these targets you will work with our partnered suppliers and preferred list of hotels.    

As an Overnight Lifestyle Manager, your knowledge and passion to stay up to date in an ever changing industry is essential. You and in turn the team should always be up to date with current market trends, what competitors are delivering and what our members are obtaining access to from our competition.  

You have to have the ability to work in a fast paced environment with deadlines being ever present.    

KEY RESPONSIBILITIES 

Working with members primarily by telephone to take the brief and understand what they want to do on their trip 

Handle all communication between suppliers needed to obtain the quote and review the details of all quotations provided to you, before providing them to the member 

Provide quotes via our CRM system by email for the members 

Follow up with the members to ensure they have received the information and answering any questions they may have or make adjustments to the plans you started with. 

Handle all member payments and arrange external payment through our finance team 

To work closely with the relevant team members across the business to ensure you are fully aware of all best practice and to ensure we are consistently improving processes 

Represent the business externally e.g. at networking events, FAM trips and trade shows to enhance and strengthen the company’s profile. 

Keep up to date with newly opened resorts, newly launched ships and extraordinary experiences as well as restaurant openings across the assigned area 

Meet monthly KPI’s on Commission, NPS and Efficiency  

Requirements

Highly independent work individual as work will be during off hours for managers 

Minimum of 2 years in Leisure Travel is essential which ideally would include cruise sales 

GDS experience is needed, Amadeus preferable 

Acute attention to detail is crucial to the success of the role  

Can work on multiple schemes, channels and requests and sourcing options from various suppliers according to the members needs 

Be flexible and adaptable to a change of priorities and complete requests within the given timeframe 

Comprehensive knowledge of Office Word, MS Outlook 

A passion for working in a business that places members and customer service at their core as well as commercial success 

A natural communicator who always takes the time to keep their colleagues informed and up to date, always considers the best way to tailor communication to different individuals rather than robotically forwarding emails  

Excellent English language skills, both written and spoken and French as a second language is always an advantage. 

Benefits

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Retirement plan

Tuition reimbursement

Vision insurance