Job Description

As a Cocktail Server, you will be responsible for, serving the needs of the business, our guests, and our colleagues by taking food and beverage orders, retrieving and serving alcoholic/non-alcoholic beverages and food orders to guest’s tables according to hotel specifications, courteously and efficiently. 

Maintain complete knowledge of all menu items, prices, preparation method/time, ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation

Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving

Understand and anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day

Maintain positive guest relations at all times

Handle guest complaints following procedures and ensuring guest satisfaction