Student Finance Processing Lead
Posted on Oct 10, 2024 by Adtalem Global Education
Columbia, MD
Education
Immediate Start
Annual Salary
Full-Time
Job Description
This position manages a blended portfolio of multiple institutions that Adtalem Shared Operations supports as well as acting as a liaison for the team. Is responsible for compliant and efficient administration of student finance operations. This role acts as a first line contact for team questions, coaching and mentoring of colleagues, and assisting managers with additional projects. These functions are performed with minimal supervision and with a high level of subject matter expertise. Works closely with academic partners, other functional areas within Shared Operations, and other Adtalem departments to research and resolve any student finance issues. This role is responsible for identifying trends and providing a thorough, holistic customer experience to internal and external customers. It is expected that this colleague will identify and recommend continuous improvement ideas as well as assist in the implementation of team and department initiatives.
Responsibilities
Manages and resolves escalated issues in a timely manner. Provides exceptional customer care to internal and external stakeholders by accepting ownership of student finance issues and questions.
Accurately and thoroughly documents all transactions in the appropriate institutional systems.
Provides training, guidance, and coaching to entry-level and tenured team members, as needed including sharing best practices with colleagues for all supported institutions.
Conducts One-on-Ones with assigned colleagues and support them with career and professional development opportunities.
Identifies opportunities and solutions that improve current methods and actively participates as a change leader in a constantly evolving organization.
Delegate work to other team members, and act as a point of contact in the absence of Manager.
Build and maintain effective relationships with internal and external stakeholders.
Assists leadership or others with completing team reporting and is responsible for analyzing team data and trends.
As needed actively participates in internal and external audits.
Performs other duties as assigned.
Complies with all policies and standards.
This position manages a blended portfolio of multiple institutions that Adtalem Shared Operations supports as well as acting as a liaison for the team. Is responsible for compliant and efficient administration of student finance operations. This role acts as a first line contact for team questions, coaching and mentoring of colleagues, and assisting managers with additional projects. These functions are performed with minimal supervision and with a high level of subject matter expertise. Works closely with academic partners, other functional areas within Shared Operations, and other Adtalem departments to research and resolve any student finance issues. This role is responsible for identifying trends and providing a thorough, holistic customer experience to internal and external customers. It is expected that this colleague will identify and recommend continuous improvement ideas as well as assist in the implementation of team and department initiatives.
Responsibilities
Manages and resolves escalated issues in a timely manner. Provides exceptional customer care to internal and external stakeholders by accepting ownership of student finance issues and questions.
Accurately and thoroughly documents all transactions in the appropriate institutional systems.
Provides training, guidance, and coaching to entry-level and tenured team members, as needed including sharing best practices with colleagues for all supported institutions.
Conducts One-on-Ones with assigned colleagues and support them with career and professional development opportunities.
Identifies opportunities and solutions that improve current methods and actively participates as a change leader in a constantly evolving organization.
Delegate work to other team members, and act as a point of contact in the absence of Manager.
Build and maintain effective relationships with internal and external stakeholders.
Assists leadership or others with completing team reporting and is responsible for analyzing team data and trends.
As needed actively participates in internal and external audits.
Performs other duties as assigned.
Complies with all policies and standards.
Reference: 203903838
https://jobs.careeraddict.com/post/96066148
Student Finance Processing Lead
Posted on Oct 10, 2024 by Adtalem Global Education
Columbia, MD
Education
Immediate Start
Annual Salary
Full-Time
Job Description
This position manages a blended portfolio of multiple institutions that Adtalem Shared Operations supports as well as acting as a liaison for the team. Is responsible for compliant and efficient administration of student finance operations. This role acts as a first line contact for team questions, coaching and mentoring of colleagues, and assisting managers with additional projects. These functions are performed with minimal supervision and with a high level of subject matter expertise. Works closely with academic partners, other functional areas within Shared Operations, and other Adtalem departments to research and resolve any student finance issues. This role is responsible for identifying trends and providing a thorough, holistic customer experience to internal and external customers. It is expected that this colleague will identify and recommend continuous improvement ideas as well as assist in the implementation of team and department initiatives.
Responsibilities
Manages and resolves escalated issues in a timely manner. Provides exceptional customer care to internal and external stakeholders by accepting ownership of student finance issues and questions.
Accurately and thoroughly documents all transactions in the appropriate institutional systems.
Provides training, guidance, and coaching to entry-level and tenured team members, as needed including sharing best practices with colleagues for all supported institutions.
Conducts One-on-Ones with assigned colleagues and support them with career and professional development opportunities.
Identifies opportunities and solutions that improve current methods and actively participates as a change leader in a constantly evolving organization.
Delegate work to other team members, and act as a point of contact in the absence of Manager.
Build and maintain effective relationships with internal and external stakeholders.
Assists leadership or others with completing team reporting and is responsible for analyzing team data and trends.
As needed actively participates in internal and external audits.
Performs other duties as assigned.
Complies with all policies and standards.
This position manages a blended portfolio of multiple institutions that Adtalem Shared Operations supports as well as acting as a liaison for the team. Is responsible for compliant and efficient administration of student finance operations. This role acts as a first line contact for team questions, coaching and mentoring of colleagues, and assisting managers with additional projects. These functions are performed with minimal supervision and with a high level of subject matter expertise. Works closely with academic partners, other functional areas within Shared Operations, and other Adtalem departments to research and resolve any student finance issues. This role is responsible for identifying trends and providing a thorough, holistic customer experience to internal and external customers. It is expected that this colleague will identify and recommend continuous improvement ideas as well as assist in the implementation of team and department initiatives.
Responsibilities
Manages and resolves escalated issues in a timely manner. Provides exceptional customer care to internal and external stakeholders by accepting ownership of student finance issues and questions.
Accurately and thoroughly documents all transactions in the appropriate institutional systems.
Provides training, guidance, and coaching to entry-level and tenured team members, as needed including sharing best practices with colleagues for all supported institutions.
Conducts One-on-Ones with assigned colleagues and support them with career and professional development opportunities.
Identifies opportunities and solutions that improve current methods and actively participates as a change leader in a constantly evolving organization.
Delegate work to other team members, and act as a point of contact in the absence of Manager.
Build and maintain effective relationships with internal and external stakeholders.
Assists leadership or others with completing team reporting and is responsible for analyzing team data and trends.
As needed actively participates in internal and external audits.
Performs other duties as assigned.
Complies with all policies and standards.
Reference: 203903838
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