Job Description

ServiceNow is seeking IT Service Operations presales specialists and architects with a focus on hands-on IT Service and Operations Management, datacenter technologies, DevOps and enterprise architecture initiatives for service modelling, discovery, event management/AIOps, cloud automation and orchestration on the ServiceNow platform.

The presales specialist/architect will provide technical hands-on expertise to support customers with product and solution leadership during pre-sales engagements. You will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of IT Service and Operations Management on the ServiceNow SaaS platform.

This is a hands-on technical consultant who is capable of going wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

Create and contribute to sales campaigns focused on IT Service Ops, leveraging hands-on datacenter technologies, DevOps and enterprise architecture initiatives with ServiceNow applications that focus on service modelling, discovery, event management/AIOps, cloud automation and orchestration. (Note: made this list consistent to the one mentioned above)

Contribute and maintain a showcase of Service Ops solutions created on the ServiceNow platform.

Create and own programs that enable Solution Consultants to demonstrate the value of Service Operations on the ServiceNow platform.

Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and online.

Understand business problems, articulate requirements, map to solutions, align value.

Collaboration with product management and engineering teams on roadmap and field feedback.

Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.

Provide mentoring and training to peers and other colleagues in the organization.

Scoping and delivering Proof of Concept/Proof of Value engagements with prospects.

Responding to Request for Information/Proposal documents.

Supporting Marketing events – user conferences, trade shows, webinars etc.

Staying current on competitive analyses and understanding competitive differentiators.

Serve as regional team lead to lead practice activities when called upon.

In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment.