Guest Services Supervisor
Posted on Oct 10, 2024 by Great Lakes Science Center
Cleveland, OH
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Job Description
Summary:
The Guest Services Supervisor is responsible for daily administrative tasks within the Science Center box office. Guest Services Supervisors hire, train and supervise staff, take reservations and sell tickets, prepare daily finance reports and deposit following finance department guidelines, and work to streamline the overall daily operation of the box office. They also provide excellent customer service and ensure a high level of customer service delivery amongst staff. This is a full-time position (Tuesday - Saturday). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Actively seek out guest interaction, communicating information in a courteous and accurate manner.
Facilitate the continual improvement of guest service throughout the museum.
Work to solve issues and problems quickly and with a sense of urgency.
Develop a thorough knowledge of general museum information, including good working knowledge of all Great Lakes Science Center exhibits, films and programs.
Comply with all Great Lakes Science Center policies and procedures.
Supervisory Responsibilities:
Exemplify an enthusiastic teamwork-style with a diverse staff both departmental and in an organizational-wide capacity.
Oversee streamlined organization and working of box office.
Recruit, interview, hire and oversee training of staff and volunteers.
Work with Guest Services Manager and VP of Operations to improve systems, including reporting, tracking and daily operations.
Develop and maintain admissions staff schedule and daily rotations.
Coach, develop, and evaluate staff performance. Actively work with team to ensure efficiency and high customer service standards.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Working Conditions/Physical Requirements:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers. This job operates on the Steamship William G. Mather on a seasonal basis, May-October in a non-HVAC regulated environment. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Summary:
The Guest Services Supervisor is responsible for daily administrative tasks within the Science Center box office. Guest Services Supervisors hire, train and supervise staff, take reservations and sell tickets, prepare daily finance reports and deposit following finance department guidelines, and work to streamline the overall daily operation of the box office. They also provide excellent customer service and ensure a high level of customer service delivery amongst staff. This is a full-time position (Tuesday - Saturday). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Actively seek out guest interaction, communicating information in a courteous and accurate manner.
Facilitate the continual improvement of guest service throughout the museum.
Work to solve issues and problems quickly and with a sense of urgency.
Develop a thorough knowledge of general museum information, including good working knowledge of all Great Lakes Science Center exhibits, films and programs.
Comply with all Great Lakes Science Center policies and procedures.
Supervisory Responsibilities:
Exemplify an enthusiastic teamwork-style with a diverse staff both departmental and in an organizational-wide capacity.
Oversee streamlined organization and working of box office.
Recruit, interview, hire and oversee training of staff and volunteers.
Work with Guest Services Manager and VP of Operations to improve systems, including reporting, tracking and daily operations.
Develop and maintain admissions staff schedule and daily rotations.
Coach, develop, and evaluate staff performance. Actively work with team to ensure efficiency and high customer service standards.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Working Conditions/Physical Requirements:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers. This job operates on the Steamship William G. Mather on a seasonal basis, May-October in a non-HVAC regulated environment. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Reference: 203904261
https://jobs.careeraddict.com/post/96065725
Guest Services Supervisor
Posted on Oct 10, 2024 by Great Lakes Science Center
Cleveland, OH
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Job Description
Summary:
The Guest Services Supervisor is responsible for daily administrative tasks within the Science Center box office. Guest Services Supervisors hire, train and supervise staff, take reservations and sell tickets, prepare daily finance reports and deposit following finance department guidelines, and work to streamline the overall daily operation of the box office. They also provide excellent customer service and ensure a high level of customer service delivery amongst staff. This is a full-time position (Tuesday - Saturday). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Actively seek out guest interaction, communicating information in a courteous and accurate manner.
Facilitate the continual improvement of guest service throughout the museum.
Work to solve issues and problems quickly and with a sense of urgency.
Develop a thorough knowledge of general museum information, including good working knowledge of all Great Lakes Science Center exhibits, films and programs.
Comply with all Great Lakes Science Center policies and procedures.
Supervisory Responsibilities:
Exemplify an enthusiastic teamwork-style with a diverse staff both departmental and in an organizational-wide capacity.
Oversee streamlined organization and working of box office.
Recruit, interview, hire and oversee training of staff and volunteers.
Work with Guest Services Manager and VP of Operations to improve systems, including reporting, tracking and daily operations.
Develop and maintain admissions staff schedule and daily rotations.
Coach, develop, and evaluate staff performance. Actively work with team to ensure efficiency and high customer service standards.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Working Conditions/Physical Requirements:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers. This job operates on the Steamship William G. Mather on a seasonal basis, May-October in a non-HVAC regulated environment. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Summary:
The Guest Services Supervisor is responsible for daily administrative tasks within the Science Center box office. Guest Services Supervisors hire, train and supervise staff, take reservations and sell tickets, prepare daily finance reports and deposit following finance department guidelines, and work to streamline the overall daily operation of the box office. They also provide excellent customer service and ensure a high level of customer service delivery amongst staff. This is a full-time position (Tuesday - Saturday). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Actively seek out guest interaction, communicating information in a courteous and accurate manner.
Facilitate the continual improvement of guest service throughout the museum.
Work to solve issues and problems quickly and with a sense of urgency.
Develop a thorough knowledge of general museum information, including good working knowledge of all Great Lakes Science Center exhibits, films and programs.
Comply with all Great Lakes Science Center policies and procedures.
Supervisory Responsibilities:
Exemplify an enthusiastic teamwork-style with a diverse staff both departmental and in an organizational-wide capacity.
Oversee streamlined organization and working of box office.
Recruit, interview, hire and oversee training of staff and volunteers.
Work with Guest Services Manager and VP of Operations to improve systems, including reporting, tracking and daily operations.
Develop and maintain admissions staff schedule and daily rotations.
Coach, develop, and evaluate staff performance. Actively work with team to ensure efficiency and high customer service standards.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Working Conditions/Physical Requirements:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers. This job operates on the Steamship William G. Mather on a seasonal basis, May-October in a non-HVAC regulated environment. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Reference: 203904261
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