Job Description

The purpose of this role is to provide quality customer service while satisfying the needs of our customers through the sale and dispensing of eyeglasses, non-prescription sunglasses, contact lenses, and Doctor Services. To uphold the Company’s standards of excellence in customer service; encourage customer recommendations and repeat business.

Essential Duties and Responsibilities:

Personally assist customers by giving prompt, courteous and professional service; assist customers in frame and lens selection, accurately complete required paperwork, accurately measure and order customer spectacles and contact lenses.

Sell optical Eyewear and contact lenses in accordance with professional standards and in compliance with Federal, state and local regulations.

Verify accuracy of completed orders for eyewear and contact lenses.

Handle customer questions and concerns in a professional and courteous manner.

Share store maintenance and cleaning duties with co-workers by maintaining well organized work areas; accurate store records and files, greeting customers, answering phones, inputting data, dusting merchandise displays, vacuuming.

Assist co-workers as needed, including rendering assistance to optometric practice, as appropriate.

Protect all Company assets, including inventory, cash, credit card drafts, bank deposits and equipment.

Follow proper procedures when accepting checks and credit cards.

Deliver individual store sales goals, customer service goals and established key indicator goals and objectives

Comply with policy, procedures, and federal, state and local regulatory requirements like but not limited to privacy, discrimination, safety and labor.

Build productive trusting relationships with customers.

Accountability:

Project a positive attitude toward all company objectives and directives; demonstrate teamwork at all times, including attendance at staff meetings and other training or company functions as required. 

Demonstrate dedication to honest and ethical business practices at all times.

Uphold company standards to professional behavior in all business dealings.

Foster Teamwork – maintain a positive working relationship with your co-workers, supervisors, OD and OD staff that supports and contributes to exam growth, high capture rate, and delivering sales goal.

Education and/or Experience Required:

High school diploma or equivalent.

Should have a minimum of one year retail sales and/or customer service work experience.

Able to work flexible schedule

Occasional travel and work in different store locations

Previous optical sales experience preferred.

Language Skills Needed:

Excellent oral and written communication skills (high level of English is a necessity).

Mathematical Skills Required:

Math and algebra ability to accurately calculate and understand optical math, sales, and insurance payments.

Reasonable Ability:

Must be able to work independently.

Physical Demands on the Role:

Must be able to remain in a stationary position 50% of the time

Includes lifting up to 25 lbs

The person in this position frequently communicates with customers, co-workers and company. Must be able to exchange accurate and understood information in these situations

Ability to move about the store to access sales floor, adjustment area, office machinery, etc.

Adequate visual acuity to product.

Ability to remember and recall details like optics, promotions, insurance, and customer encounters

Considerable data entry into a computer and other office machinery, such as a calculator, copy machine, and computer printer. Must be able to enter accurate information

Constantly positions self to access customers, product, and computers, including frame racks and products under counters and inside cabinetry

Occasionally ascend/descends a ladder for store maintenance, i.e. cleaning, change light bulbs etc.

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Employee discount

Flexible schedule

Health insurance

Paid time off

Vision insurance