Overview:

Roto-Rooter, America’s premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services.  We are proud of our more than 80-year history, but it’s our future that has us so excited! Roto-Rooter hs an opportunity availble for a Commercial Service Manager at our East Bay branch located in Livermore, CA.  The salary range for this position is $110,000-$115,000, depending on experience.

Responsibilities:

The primary responsibilities of the Commercial Service Manager are to grow commercial sales in their respective Branch by developing and maintaining relationships with new and existing commercial customers. The Commercial Service Manager generates sales by promoting all our lines of business to prospective and existing commercial customers, including through the direct supervision of the commercial jetting and sales team.  Your responsibilities will also include but not limited to:

Develop additional business opportunities by selling Roto-Rooter’s preventative maintenance and priority care programs.

Spend majority of their time in the field visiting existing and prospective commercial customers and establishing relationships

Assist National Sales Team to with processing work orders and to ensure paperwork is completed in accordance with approved standardized procedures for work being performed or quoted by jet technicians and commercial field supervisors

Conduct job completion follow-up with customers ensuring satisfactory completion of work performed by jet technicians and commercial field supervisors

Manage productivity of commercial jet techs and commercial Field Supervisors to ensure attainment of performance goals.

Join local trade associations and participate in tradeshows and events when applicable.

Provides coaching and counseling to jet technicians and commercial field supervisors who are not meeting published production goals. Establishes performance improvement goals.

Oversees scheduling of jet techs and commercial field supervisor to ensure there is adequate manpower coverage to complete all required work.

Develop relationships with customers to build customer loyalty.

Direct interaction with vulnerable populations such as children or elderly.

Extensive driving to customer in a timely and professional manner

Entering customers’ residence providing trustworthy service while solving the problem.

Requirements:

Highschool diploma or equivalent

At least 5 years of sales and management experience.

Commercial Sales experience with proven year-over-year record of successful development and growth of a territory.

Must posess sound problem-solving skills and good communication skills.

Valid driver's license with acceptable driving record according to company policy.

Benefits:

At Roto-Rooter we believe that investing in our employees is the best investment we can make.  We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:

Medical insurance with a Prescription Drug Card

Accident and Critical Illness Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

EEO Statement:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.