Job Description

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Summary

The US Hardware Solutions & Technology Insights team is dedicated to the integration, certification, and deployment of technology hardware in over 13,500 US restaurants.

The Manager Technology Deployment will be responsible to create and manage the processes and project plans for the Onsite Deployment team. Partnering with the Hardware Certification team, Suppliers, and the OTP Program, this individual, and their team, will be involved with any technology change that requires a physical touch within the restaurant.

This position will combine Project Management practices, process engineering skills and hardware installation best practices to create effective and efficient deployment process, implement them with Suppliers and/or the OTP Program, monitor their progress and support their execution. This individual will have the responsibility of supervising and motivating both internal, outsourced / contractor, and Supplier teams, enabling them to complete assigned tasks in a timely manner and to deliver high-end quality solutions.

The role reports to the Senior Manager Product Delivery for the Hardware Certification and Onsite Deployment team within the US Technology organization.

Accountabilities & Responsibilities:

Engage with the US PMO, Product Owners, other MHQ Departments, Field partners, Suppliers/Vendors, the OTP Program and O/O’s to design, prepare, communicate and implement onsite deployment activities across multiple hardware platforms, including POS, Digital Menu Boards, Network/Infrastructure, Headset Systems, and Kiosks.

Align with US Technology and US Business teams on sequencing, priorities, and dependencies for solution deployments.

Ability to provide the overall vision and structure in addition to running the daily project activities such as schedule, risk and issue management, communications, etc.

Must have executive leadership presence, the ability to understand objectives, drive the team to Project completion and present project plans and timelines to partners and Leadership committees.

Collaborate and build strong relationships and alignment with deployment partners on solution bundle transition, training, documentation, and support matters to ensure rapid and repeatable deployment process.

Own the in-restaurant technology standards including Installation Standards, and the technology included in the National Restaurant Building & Equipment Standards (NRBES).

Own the technology aspects of the New Construction and existing BAU (Business as Usual) deployment processes.

Forecast hardware and manages inventory level with Suppliers/Vendors in support of onsite deployment plans.

Train and mentor direct reports and nurture an environment where they can excel through encouragement and empowerment.

Provide regular informal feedback, as well as formal feedback for performance reviews, and coaching for positions under this role’s supervision.

Promote team empowerment by ensuring that each team member is fully engaged in the project with meaningful contributions/outcomes.