Service Desk Technician/MacOS Administrator (Top Secret Clearance Required)

Posted on Oct 9, 2024 by Intevity
Arlington, VA
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Job Description

Intevity is seeking a highly skilled Service Desk Technician with an active Top Secret clearance to join our team in Arlington, VA. This position offers a unique opportunity for a motivated individual to work in a hybrid environment, providing technical support and system administration services. The ideal candidate will have extensive experience in technical support roles, excellent communication skills, and the ability to work both independently and collaboratively.

Responsibilities:

- Manage MacOS environment using Jamf for configuration and deployment

- Perform system administration tasks for various applications including Jamf, Jamf Protect, Cloudflare, Microsoft O365, Atlassian, Keeper, etc.

- Utilize Jira for internal ticket tracking and collaborate with DISA Global Service Desk and JSP (Joint Service Provider) service desk to resolve tickets

- Utilize ServiceNow for external tracking and ticket resolution

- Implement and maintain application lifecycle management processes

Reference: 203847131

https://jobs.careeraddict.com/post/96043932

Service Desk Technician/MacOS Administrator (Top Secret Clearance Required)

Posted on Oct 9, 2024 by Intevity

Arlington, VA
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Job Description

Intevity is seeking a highly skilled Service Desk Technician with an active Top Secret clearance to join our team in Arlington, VA. This position offers a unique opportunity for a motivated individual to work in a hybrid environment, providing technical support and system administration services. The ideal candidate will have extensive experience in technical support roles, excellent communication skills, and the ability to work both independently and collaboratively.

Responsibilities:

- Manage MacOS environment using Jamf for configuration and deployment

- Perform system administration tasks for various applications including Jamf, Jamf Protect, Cloudflare, Microsoft O365, Atlassian, Keeper, etc.

- Utilize Jira for internal ticket tracking and collaborate with DISA Global Service Desk and JSP (Joint Service Provider) service desk to resolve tickets

- Utilize ServiceNow for external tracking and ticket resolution

- Implement and maintain application lifecycle management processes

Reference: 203847131

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