The IT Services Coordinator is responsible for overseeing the organization's IT infrastructure, including the management of data backups and system patching, and leading the help desk team. This role is critical in ensuring the reliability, security, and efficiency of IT services, as well as providing high-quality technical support to all users. This role will be primarily remote with onsite visits as required.

RESPONSIBILITIES

Oversee and maintain computer systems, network servers, and virtualization platforms

Implement and manage robust backup strategies to ensure data integrity and recoverability

Regularly schedule and supervise the patching of systems and network equipment to ensure security and functionality

Monitor system performance, troubleshoot issues, and lead infrastructure upgrade projects

Manage the help desk team to provide timely and effective technical support

Develop help desk policies and procedures to standardize support processes

Track and analyze help desk performance, implementing improvements for efficiency and service quality

Coordinate IT support activities across departments, ensuring alignment with organizational needs

Ensure the implementation of effective security measures, including regular system patching, network security enhancements, and risk assessments

Stay updated on industry best practices and compliance requirements, integrating them into IT operations

Collaborate with senior management to develop IT strategies that support the organizations goals

Manage IT budgets, forecast infrastructure needs, and oversee the procurement of technology resources

Work with vendors to obtain efficient and cost-effective IT services and equipment

Manage the procurement process for IT hardware, software, and other technology tools.

Travel to other DMCU branches as required and the flexibility to response to IT emergencies or conduct maintenance activities outside of business hours

Perform other duties as assigned

REQUIREMENTS

Bachelors degree in information technology, Computer Science, or equivalent work experience.

Relevant professional certifications (CISM, CISSP, etc.)

Significant experience in an IT coordinator role, with expertise in infrastructure, backups, patch management, and help desk operations.

Strong leadership and communication skills, with the ability to manage cross-functional teams.

Ability to work well under pressure

Must possess Member Service Standards (professional, confidentiality, attendance and teamwork)

Ability to sit for long periods of time

Ability to lift up to 50 pounds

No phone calls or third parties. Candidates must be United States citizens or legal permanent residents. Proof of legal residence and work authorization in the United States is required.