We are seeking a motivated and customer-oriented Call Center Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle customer inquiries and concerns effectively. This role is crucial to maintaining our customer satisfaction and fostering long-term relationships.

Key Responsibilities:

Answer incoming calls and respond to customer inquiries in a professional and courteous manner.

Provide accurate information about products, services, and billing.

Resolve customer complaints and issues efficiently while ensuring a positive experience.

Document all interactions with customers in our CRM system.

Collaborate with team members and other departments to enhance service delivery.

Meet and exceed individual and team performance targets.

Qualifications:

Previous experience in a call center or customer service role is a plus.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to work in a fast-paced environment and handle multiple tasks.

Proficient in computer skills and experience with CRM software is a plus.