Job Title: Account Executive

Location: New York

Model: Hybrid

An Account Executive assumes total ownership of a portfolio of clients. The AE role can be explained best by the following Key Performance Areas: Strategy Driver, Operational Oversight, Relationship Owner, Sales Farmer, Technology Champion, and Commercial Owner. The AE will be required to demonstrate sales experience or awareness, able to reach targets through technology recommendations to their client base.

An AE is also required to have a sound technology and technical knowledge in various IT fields (Hardware, Software, ISP, Networking, Policies and procedures, Microsoft Cloud, and backup solutions). This role further includes retaining, growing, and maintaining profitability of existing client Service Level Agreements, and from an operational perspective, performing the service level management function outlined within ITIL best practice.

Key Performance Areas:

Operational Oversight

Ensure operations abide by Service Level Agreements (High Level)

Complete understanding of the contract and clients requirements

Manage clients expectations in terms of the contract

Meet with teams to discuss day-to-day operations and opportunities for sales

Source and interface with vendors as needed

Engage with the client in monthly service review meetings

Assist in driving escalations and crisis at Clients

Manage client risk portal

Relationship Building

Continuous management of perceptions of value (internally & externally)

Assist with client satisfaction surveys and feedback

Effective interfacing between clients, teams, and service providers

Act as a Single Point of Contact for clients

Build and manage client relationships with all key stakeholders

Retain client services and identify areas for new/better services

Create opportunities to build stronger relationships with stakeholders

Ensure client birthday gifts are sent out and delivered on time

Keep VIP and contact list of client up to date

Sales Farmer

Review existing clients products and requirements to locate upsell opportunities

Provide quotes for equipment required by clients

Liaise with the Project Management Office team to provide solutions

Create proposals to be presented to clients

Ensure service delivery of solutions once accepted by the client

Provide solutions to client risks captured on client risk portal

Perform weekly sales forecast updates on CRM system

Technology Champion

Keep up to date with technologies on offer

Complete relevant training set out by management

Learn and understand client environment

Set up client workshops to discuss new opportunities

Drive client technology roadmap and ensure deadlines are met

Inform client on warranty status of equipment where relevant

Commercial Owner

Drive SLA renewals before due date

Create costing of new proposed SLA at least 1 month before renewal

Review and amend contracts as needed

Understand clients contract agreement

Check if a true-up or true-down is needed between renewal dates

Gain insight into clients IT spend and manage budget

Strategy Driver

Create client roadmap in Client Portal

Meet with clients to discuss opportunities for improved service delivery or products

Review clients strategic business plans to assess needs and plan services

Identify opportunities to gain more wallet share at client

Assist in cost-saving measures for clients

Minimum Qualifications and Experience:

5 to 10 Years of IT experience

Outsourcing/Consultant background

Technical/operations background

Service delivery experience

Financial knowledge

Sales knowledge/background

ITIL understanding

Competencies and Skills:

Competencies:

Strategic insight

People-orientation

Relationship building

Problem-solving

Planning and foresight

Assertiveness

Skills:

Communication skills (verbal, written)

Presentation skills

Knowledge of PSA/reporting tools such as ConnectWise and Brightgauge

Knowledge of analytics tools

Ability to process, analyze, and translate data

Advanced Microsoft Excel skills

Why Netsurit?

Innovative Environment: Work with cutting-edge technology and industry leaders.

Growth Opportunities: Continuous learning and professional development.

Client-Centric: Be the trusted advisor and primary contact for our valued clients.

Competitive compensation

Generous Health benefits

Long Term and Short-Term Disability Insurance

401k with a very generous match

Generous paid time off

Job related education assistance and certification program

Excellent work environment