Overview:

Star Dental Partners (SDP) is currently seeking an experienced Revenue Cycle Refund Coordinator to join our high-growth and fast-paced Dental Service Organization (DSO). This position will interact with insurance companies and receive insurance and patient refund request from affiliated dental offices, audit the refund for accuracy, process the refund on the various online payment portal, close the ticket and notify the offices of completion of the refund. Please note this role is 30 hours per week with opportunity to expand to a consistent 40 hours weekly in the future. 

The revenue cycle refund coordinator is considered a full time hourly position with the following benefits offered:

Paid Time Off (PTO) as well as Company Holidays, Bereavement, and Jury Duty

Paid $25k Basic Employee Life & AD&D insurance

Paid Employee Assistance Program (EAP) for all employees and their household

Medical, Dental, and Vision Insurance (BCBS)

Voluntary Short-Term Disability

Voluntary Life & AD&D Insurance

Medical & Dependent Care Flexible Spending Accounts (FSA)

Accidental Injury, Critical Illness, and Hospital Indemnity plans with wellness incentives

Pet Insurance

401k (Pre-Tax & Roth employee participation)

Responsibilities:

All aspects of revenue cycle may be required in this role with an emphasis on refunds. 

Payment Posting & Accounts Receivable

Enter payments and adjustments at the Provider level with a high degree of accuracy.

Collect and review all required patient insurance information to complete the billing, collections, appeal, and/or cash processes.

Assist in performing day end and month end processing.

Claims Appeals & Denials

Process dental insurance EOBs, appeals, denials, and following up with denial resolutions appropriately.

Research and resolve any electronic claim rejections.

Process any necessary insurance or patient correspondence.

Independently analyze, report, and communicate any reimbursement trends or delays, such as billing denials, claim denials, pricing errors, payments, etc.

*Perform other duties as required to support the Revenue Cycle department.

Qualifications:

Knowledge, Skills & Abilities

Demonstrate sense of urgency and works well under pressure

Self-motivated and goal-oriented, with the initiative to work independently

Excellent team player and ability to collaborate

Highly detail-oriented and accurate

Strong ability to prioritize, multi-task, and meet deadlines

Excellent written and verbal communication skills

Represent the company with a high level of professionalism

Ability to efficiently handle a variety of confidential information

Solid integrity, responsibility, and accountability

Required Qualifications

High School diploma or GED equivalent required

1 year experience as a revenue cycle insurance coordinator within the dental industry preferred

2 years of collections, accounts receivable, and/or related experience within healthcare required

Experience in Practice Management Software (PMS) required

Work Conditions

Preference given to candidatel that are able to commute to the Plano, TX office four days weekly, Monday - Thursday. Fridays are virtual.

Ability to maintain a full-time employment schedule of approximately 40 hours per week; extended hours may be requested or required.

Prolonged sitting and standing as needed.

Ability to lift up to 10 lbs.

Practice Description:

Our experienced Support Center team assists dentists with management of non-clinical staffing and human resources, finance and payroll administration, marketing, payor relations, supplies and capital equipment procurement, as well as information systems. With experience and dedicated support from professional management, dental offices are free to focus their attention on providing patient care.

SDP offers practice owners an alternative to the traditional practice transition model. Our affiliation program offers practice owners the opportunity to partner with a highly collaborative and experienced DSO Team.

Star Dental Partners

Support Center Headquarters – Plano, TX

Equal Employment Opportunity:

Star Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.