Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview:

Utilizing independent judgment, the Director of Events is primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager.

This role will pay a salary of $60,000 to $70,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

This position will remain open until Dec 31, 2024.

Responsibilities:

Oversee event management activities for all facility events

Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events

Recruit, interview, select, train, motivate and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures

Exercise direct supervision over Event Managers, Event Coordinators, Event Interns, and Event Staff

Recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget

Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly

Inspect facilities to ensure they are being maintained properly for events

Develop crowd management and event staffing plans and supervise event staff during events

Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges

Review and approve final billing to facility users prior to settlement or release of invoice

Work closely with the general public by monitoring services provided and addressing complaints in a timely manner

Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

Conduct planning and operational meetings as required to ensure smooth coordination of event activities

Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting

Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities

Prepare and present regular staff reports and other related correspondence

Work with other department directors in a variety of tasks

Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate

Interpret and apply all relevant federal, state and local regulations

Serve as Event Manager as needed

Routinely serve as Manager on Duty

Qualifications:

Minimum of 5-7 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility

Supervisory experience required

Bachelor’s degree or better from an accredited college or university

Possession of, or ability to obtain a valid CPR certificate

Possession of, or ability to obtain a valid state driver’s license

Knowledge of customer service practices

Knowledge of crowd control

Ability to prepare, track, control and analyze budgets

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.