Position Description:

Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more. 

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

Responsible for one or more of the following: leading, planning and controlling projects; defining customer requirements; analyzing and designing solutions to business problems; programming new systems; maintaining existing systems; coordinating creation and change of data structures; integrating vendor packages; researching new tools, technologies, or platforms; thoroughly testing all program logic; creating test plans; and supporting the customer. When analyzing and designing solutions, the incumbent is responsible for developing cost effective automated solutions that meet business requirements. To successfully accomplish this goal, close customer contact is required. The incumbent reviews current procedures/systems and proposes recommended solutions and alternatives to satisfy customer requests for system enhancements.

Responsibilities and Qualifications:

Plans, leads and oversees projects using accepted project management skills and techniques to ensure due dates and budgeted costs are met. This includes coordination with other areas (both customer and IT), where appropriate.

Analyzes/researches business problems to determine the impact on existing business and IT systems and procedures, as well as the feasibility of automation.

Conforms with PMO guidelines and procedures when developing IT solutions to defined business problems using structured methodologies. Conducts meetings with customers to ensure requirements are defined and adequately satisfied.

Designs innovative solutions using emerging and existing technologies for business problems and determines feasibility and practicality of implementation within current or future environments. This includes all processes required to support the accepted solution.

Prepares test data and conducts program and system tests to ensure compliance. Assists customers in establishing acceptance criteria and effectiveness of proposed solutions.

Maintains knowledge of the department’s programming languages and tools, coding and design techniques, data base management systems, processing platforms and emerging technologies through continued education and/or training.

Analyzes functional and technical aspects of existing systems to identify areas where improvement can result in cost savings and improved quality and service.

Develops and maintains programs or systems and all related elements (e.g., scripts, stored procedures, documentation, maintenance schedules, etc.).

Leads or participates in the evaluation and selection of vendor software and integrates the software with existing systems, where appropriate.

Acts as a focal point for problem resolution and customer inquiries.

Analyzes and researches new technologies, tools and methodologies to determine feasibility of implementation within current or future environments.

Skills:

Ability to provide off-hours assistance to support customers and I/T initiatives.

Ability to handle multiple assignments concurrently.

Ability to adapt to changing priorities of multiple customers.

Ability to work independently and/or as a member of a project team.

Ability to effectively listen and communicate. Communication may include oral presentations, electronic communications, and/or written documents.

Knowledge:

Working knowledge of accepted analysis and design concepts to resolve customer business problems.

Working knowledge of data base management technologies, data modeling practices and data base platforms.

Working knowledge of programming languages, testing and productivity tools.

Working knowledge of customer business practices, procedures and concepts.

Knowledge of project management techniques.

Working knowledge of server technologies and platforms.

Experience:

Minimum of three years I/T experience; or an equivalent combination of experience and education.

Familiarity with the healthcare insurance industry.

Education and Certifications:

A Bachelor’s degree in Computer Science, Business Administration or related field

Physical Demands:

While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see. The employee must occasionally lift and/or move up to 5 pounds.

About Us:

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a diverse and caring team of supportive colleagues, and be encouraged to volunteer in your community.  We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career.    

And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.