Do you love leading teams and managing operations, coaching, and developing a team by setting them up for success in their professional career goals? If you are looking for a career with a company that puts people first, look no further!

At the PCRK Group, we believe that people are the heart of what we do, so we center our work on relationships and mutual cooperation. We care and put the needs of our team members and clients first to nurture their well-being. We believe in working together to achieve results, both personal and professional, for our team members and clients alike. Lastly, we develop relationships based on kindness, compassion, empathy, and generosity.

At PCRK Group, we are always looking for great talent and are looking for a person who thrives in an environment dedicated to making people feel their best.

Responsibilities:

Understand, believe in, and uphold PCRK Group and Massage Envy’s Mission, Vision and Values

Ensures their location is performing and has a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements) 

Monitor staffing levels across all departments and to ensure all positions are staffed appropriately.

Coach, develop, and retrain under performers in sales and service expectations

Ensure all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations are current

Participate in company and Regional Developer Conference Calls and weekly Operation Director calls 

Continuously train team on soft skills, business acumen, and metrics to strive for professional development.

Facilitates the resolution of customer service issues while successfully identifying and addressing systemic opportunities throughout their organization

Promotes and implements new products, services, and initiatives

Responsible for location’s payroll entry and inventory management

Review payroll, inventory, and applicable reports to audit for errors and address profitability related opportunities

Host monthly Performance Coaching Plans and partner with Operations Director to address performance concerns and celebrate performance wins

Don’t miss this Opportunity to manage a team that is part of the #1 Massage/Skincare Provider in the industry!

Requirements

Have strong analytical, leadership and communications skills

Comprehensive understanding of Profit & Loss statements

Proficiency in Microsoft Word, Excel, PowerPoint

Multi-unit Management experience (Required)

Benefits

Compensation that includes base salary, generous commissions and bonus opportunities

Excellent Medical Plans

Dental & Vision Insurance

Paid Time Off

Comprehensive 401k package

40% discount on products

Free massage/skincare services monthly

Location: Naperville, IL- 2760 Aurora Ave #102, Naperville, IL 60540

ROP: $55,000 - $60,000 Annually DOE + Quarterly bonus potential

If you're ready to lead the charge to help people feel their best, we can’t wait to meet you!

 We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, PCRK will provide reasonable accommodations for qualified individuals with disabilities.

 *ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.